Payment Account Verification
I received an email notifying me that my Payment Account could not be verified, but I was not given any reason as to why. I need to know what I can do to rectify the issue:
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services. Amazon Payments is a trading name of Amazon Payments UK Limited.
Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this e-mail.
Payment Account Verification
I received an email notifying me that my Payment Account could not be verified, but I was not given any reason as to why. I need to know what I can do to rectify the issue:
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services. Amazon Payments is a trading name of Amazon Payments UK Limited.
Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this e-mail.
12 yanıt
Seller_DROodOAYHftnc
I always find this statement rather confusing ! - if the payment account / seller account has not even been opened / verified, then how can they have any orders ??!!
Seller_7VbclcPFFRTnc
Are you a ltd or ST ?
Where do you live (country) ?
What docs have you sent so far ?
Seller_wQ3htKyU885lu
Hello @Silverline_Brands_LT,
This is Susie from Amazon, here to assist you.
From the above post, we understand you’re looking for the reason for the account deactivation and steps to reactivate your account.
Thanks for providing us with this information. However we recommend you check your Performance Notification thoroughly and send us the snapshot/screenshot of the initial notification received that would have guidance for reactivation of the account.
Kindly feel free to post on the same thread for any further queries. The Forums community and I, are here to support you.
Regards,
Susie
