Many ASIN suddenly requiring approval to sell - and "Your Account does not qualify"
A few days ago, about 260 of our active ASINs went to “require approval” to sell. These are ASINs we have sold for a long time and have never been restricted.On many of them, if we are to follow the approval path, we see a message in red letters: “Your account does not qualify”.
Seller Support has been little to no help, just noting that brands can place restrictions at any time…. and no one has been able to give us a good answer as to why we can’t even seek approval (“Your account does not qualify”). We have a perfect 1000 Account Health score, no seemingly logical reason. We have thousands of units in Stranded Inventory now, and many more in our warehouse.
I am hoping a moderator can look at this.
Curious if anyone else had a similar experience with many ASINs requiring approval at once, and/or the red message of not qualifying?
Many ASIN suddenly requiring approval to sell - and "Your Account does not qualify"
A few days ago, about 260 of our active ASINs went to “require approval” to sell. These are ASINs we have sold for a long time and have never been restricted.On many of them, if we are to follow the approval path, we see a message in red letters: “Your account does not qualify”.
Seller Support has been little to no help, just noting that brands can place restrictions at any time…. and no one has been able to give us a good answer as to why we can’t even seek approval (“Your account does not qualify”). We have a perfect 1000 Account Health score, no seemingly logical reason. We have thousands of units in Stranded Inventory now, and many more in our warehouse.
I am hoping a moderator can look at this.
Curious if anyone else had a similar experience with many ASINs requiring approval at once, and/or the red message of not qualifying?
32 yanıt
Seller_OvL8C4BJWiuS9
If you can recall your inventory, I would do it now. They are right, brands can restrict sales whenever they want. That is the reason, logical or not.
Seller_LImVvUWeyiCfQ
If you have agreements and LOAs with the brand owner(s) to sell their products, as well as a path to appeal, you might try doing that. But first I would do as @Seller_OvL8C4BJWiuS9recommends, then try the appeal after you have your product back.
Seller_XJk5RkDQR39p0
Did you use one of those shipping companies shipping Chinese products by the Kg?
Just curious.
Seller_1sZE5n9hympJR
We are the brand owner/manufacturer and received this message on some of ours. After much back and forth, we finally figured out that Amazon added an attribute to the listing with a restricted logo name. There was an attribute in the listing called "League_Name" and Amazon's AI populated it with NFL, though our products have nothing at all to do with the NFL in any way. Because NFL is restricted, it took our products down needing approval and we didn't qualify. This was Amazon's error in populating that attribute at all and they finally removed it and reactivated the products after 11 months of back and forth.
Not sure if your scenario would be the same, but trying to to look into all of these listing attribute fields may help if it's not an actual brand/supplier/product issue.
Seller_s7F7fMBDtix0d
Every once in a while a music label will restrict their inventory to authorized sellers only and I will have to remove those cd's from sale. It sucks, but it happens and manufacturers are only looking out for their customers and approved wholesalers so you can't fault them. There are too many fakes and too many switcher-roos (ordering a brand name and getting an off brand knock-off) on this site.
Seller_yGuYu1p04QuZ5
I would suggest changing the category of your listing as a work around. You can choose to put your products under a similar browse node.
Manny_Amazon
Hello @Seller_T6i3AJDaUSPMQ,
Thanks for posting regarding this issue. I've reviewed the details. According to the information relayed in case 15776514231, your listings were suppressed as the brand "CGE Czech Games Edition" is restricted. Amazon requires approval to sell in many categories, brands, and products and in some instances restrictions and policies change. As the Amazon catalog grows, we continuously make new determinations on which products should be restricted, which is based on a number of factors. Amazon does this to ensure authenticity and customer satisfaction. I apologize for any inconvenience this may create.
Regards,
- Manny
Seller_tZJo8PvgHyd8X
There's NO way all the brands you sell told Amazon to take your listings down all at the same time. This seems to be Amazon targeting you directly. You should call a lawyer.
Seller_DGx8Z9kPkGM6r
have you tried to contact the brand owners, if they are protected by Amazon transparency program
Seller_ntjsLtbenySYo
same thing has happened to me over the last 3 months. my catalog is a disaster with all these broken parents and supressed child SKUs.
to make matters worse, i have to keep reapplying to sell the same brands i have been selling for 10 years...and i'm given a 96 hour window when/if approved.
horrible
