Food & Product Safety Violations
Our account was hit with a large number of food and product safety violations last week. Amazon requested a letter of conformity, testing from an ISO17025 lab, product imagery, product packaging imagery and a copy of the instructions for the appeals. We submitted the appeals on 5/30 and have yet to hear back from support on the status of those appeals. Has anyone else ever had to wait this long for an answer? We've had restricted product policy violations in the past and have been able to successfully appeal those within a couple of days. In case an someone from Amazon support sees this, one of the case IDs is 15365974911.
Food & Product Safety Violations
Our account was hit with a large number of food and product safety violations last week. Amazon requested a letter of conformity, testing from an ISO17025 lab, product imagery, product packaging imagery and a copy of the instructions for the appeals. We submitted the appeals on 5/30 and have yet to hear back from support on the status of those appeals. Has anyone else ever had to wait this long for an answer? We've had restricted product policy violations in the past and have been able to successfully appeal those within a couple of days. In case an someone from Amazon support sees this, one of the case IDs is 15365974911.
1 yanıt
Stevie_Amazon
Hey there @Seller_oszK99rc5ndoP,
Thank you so much for posting within the seller forums! I greatly appreciate your patience while I work to respond to you here.
Thank you for submitting these documents. I am able to see that the information in case ID 15365974911 has been forward for further review at this time.
While I am unable to provide a time frame for a response, I would like to keep an eye on this for you as well. If you receive any update prior to me engaging here again, please do let me know through your next reply.
All the best,
Stevie.
