Please help with Section 3 deactivation of seller account
Hello
I am writing to seek for help and assistance regarding the deactivation of my seller account. I would appreciate it if you could help me with the reason for this action and any steps I can take to rectify the situation.
I have followed all the necessary procedures, including participating in a video interview and submitting all the requested documents. However, it appears that there may have been a mistake or misunderstanding on my part, as my account is still deactivated.
Could you kindly review my case and provide me with specific details regarding the reason for the deactivation. Additionally, I would be grateful if you could guide me through the necessary steps to reactivate my account. I am eager to resolve any outstanding issues and continue my activities as a seller on your platform.
Thank you for your attention to this matter. I sincerely appreciate your assistance in resolving this issue and look forward to your response.
Here is the email I receive from Amazon
Hello,
Thank you for completing the verification over video interview. After reviewing the information, we have decided that your seller account will remain deactivated as in accordance with Section 3 of Amazon Services Business Solutions Agreement. Ship any open orders to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why did this happen?.
We have taken this measure on your account as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity.
Has your account been deactivated in error?
If you have questions about the content of this message, contact us at Note that we may not respond to further emails about this issue.
Please help with Section 3 deactivation of seller account
Hello
I am writing to seek for help and assistance regarding the deactivation of my seller account. I would appreciate it if you could help me with the reason for this action and any steps I can take to rectify the situation.
I have followed all the necessary procedures, including participating in a video interview and submitting all the requested documents. However, it appears that there may have been a mistake or misunderstanding on my part, as my account is still deactivated.
Could you kindly review my case and provide me with specific details regarding the reason for the deactivation. Additionally, I would be grateful if you could guide me through the necessary steps to reactivate my account. I am eager to resolve any outstanding issues and continue my activities as a seller on your platform.
Thank you for your attention to this matter. I sincerely appreciate your assistance in resolving this issue and look forward to your response.
Here is the email I receive from Amazon
Hello,
Thank you for completing the verification over video interview. After reviewing the information, we have decided that your seller account will remain deactivated as in accordance with Section 3 of Amazon Services Business Solutions Agreement. Ship any open orders to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why did this happen?.
We have taken this measure on your account as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity.
Has your account been deactivated in error?
If you have questions about the content of this message, contact us at Note that we may not respond to further emails about this issue.
2 yanıt
Seller_OvL8C4BJWiuS9
It appears that you have exhausted your attempts to reactivate your account. They have found you guilty of fraud, illegal activity...that's like the death blow.
Nikki_Amazon
Greetings @Seller_UhO9SNA9bAa9Z
I apologize for the delay in responding to your post here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can and thank you so much for utilizing the seller forums to obtain help with reactivating your account.
I contacted the responsible team and was informed that your account was deactivated due to a Section 3 violation for selling counterfeit or inauthentic items.
Which supplier did you choose to source from?
When Amazon cannot verify information during the video call, and the investigation concludes that reactivation is not possible due to suspected deceptive, fraudulent, or illegal activity, it means the investigation is complete and only new documents will be reviewed from now on.
If you believe your account was deactivated in error, you have the option to submit a new appeal. When doing so, please avoid sending any previously rejected documents, as these will most likely be denied. Ensure that your new appeal includes fresh and accurate information to support your case.
Please visit the pages Amazon Services Business Solutions Agreement and Selling policies and seller code of conduct for more information.
Wish you all the best,
Nikki
