Two-Step verification Account Recovery Issue (No respose)
Hello @CR_Amazon, @Steve_AmazonPlease Help me,
For the past two months, I haven't been receiving OTPs through my phone despite ensuring that my network connection is stable and that there are no carrier-related issues. I've thoroughly checked with my phone carrier, and they've confirmed that there are no problems from their end. I usually log in with a trusted device, but since I'm switching to a new phone, I need to log in from it. Occasionally, even trusted devices require OTP verification in the future, which could pose a problem for me.
In an attempt to resolve this issue, I also submitted my passport for Recovery two step verification. However, even after completing this step, I'm still encountering difficulties with the two-step verification process. Despite multiple attempts, unable to disable the two-step verification, only receiving the following email "Hello, Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours. We ask you not to open new accounts because any new orders that you place may be canceled"
I have only enabled OTP verification and have not yet initiated the authentication app. To access the login settings in the Amazon Seller Center, OTP verification is required.
Case ID 15017435601,14904321511,14884570011
Two-Step verification Account Recovery Issue (No respose)
Hello @CR_Amazon, @Steve_AmazonPlease Help me,
For the past two months, I haven't been receiving OTPs through my phone despite ensuring that my network connection is stable and that there are no carrier-related issues. I've thoroughly checked with my phone carrier, and they've confirmed that there are no problems from their end. I usually log in with a trusted device, but since I'm switching to a new phone, I need to log in from it. Occasionally, even trusted devices require OTP verification in the future, which could pose a problem for me.
In an attempt to resolve this issue, I also submitted my passport for Recovery two step verification. However, even after completing this step, I'm still encountering difficulties with the two-step verification process. Despite multiple attempts, unable to disable the two-step verification, only receiving the following email "Hello, Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours. We ask you not to open new accounts because any new orders that you place may be canceled"
I have only enabled OTP verification and have not yet initiated the authentication app. To access the login settings in the Amazon Seller Center, OTP verification is required.
Case ID 15017435601,14904321511,14884570011
4 yanıt
Seller_LImVvUWeyiCfQ
I'm curious because there are so many threads with your same issue.
Did you have a back up method enabled? I thought a back up method was as mandatory as 2FA.
Do you ever get to a page that has the "Didn't receive the code?" as above or "Try another way" as below? (image courtesy of @Seller_rI7BZIczK8iAC)
Steve_Amazon
Hi @Seller_fCKlnM3XxuUcN,
Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.
I will provide updates as I get them, however you may be contacted directly by the team so please be on the lookout for that as well.
Thanks,
Steve
Seller_fCKlnM3XxuUcN
Amazon team has resolved this issue, Thank You.
