Seller Performance Notification - "We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers."
We received a performance notification in our Seller Performance Notifications yesterday regarding confirmed shipments. We are reaching out to see if others have experienced a similar issue and seeking assistance from a MOD to understand why this notification was received.
The notification states: "We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers. We have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier. Sellers on Amazon are not allowed to confirm a shipment before they have sent at least part of the order to the buyer."
Our Account Health page shows no violations, and when we contacted Amazon Account Health Support, they confirmed they see the notification but no associated reasoning or order IDs. They advised us to dispute any issues appearing in our account health with the explanation that we use Amazon Buy Shipping Services, which automatically marks orders as confirmed upon label purchase.
Our concern is why we received this notification at all, given that our process with Amazon Buy Shipping Services automatically confirms orders when a shipping label is purchased.
Could someone please provide assistance with this matter?
@Quincy_Amazon
@SEAmod
@Tatiana_Amazon
@LeviDylan_Amazon
@Josh_Amazon
@KJ_Amazon
@Bryce_Amazon
@Jameson_Amazon
@Jim_Amazon
@Dominic_Amazon
Seller Performance Notification - "We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers."
We received a performance notification in our Seller Performance Notifications yesterday regarding confirmed shipments. We are reaching out to see if others have experienced a similar issue and seeking assistance from a MOD to understand why this notification was received.
The notification states: "We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers. We have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier. Sellers on Amazon are not allowed to confirm a shipment before they have sent at least part of the order to the buyer."
Our Account Health page shows no violations, and when we contacted Amazon Account Health Support, they confirmed they see the notification but no associated reasoning or order IDs. They advised us to dispute any issues appearing in our account health with the explanation that we use Amazon Buy Shipping Services, which automatically marks orders as confirmed upon label purchase.
Our concern is why we received this notification at all, given that our process with Amazon Buy Shipping Services automatically confirms orders when a shipping label is purchased.
Could someone please provide assistance with this matter?
@Quincy_Amazon
@SEAmod
@Tatiana_Amazon
@LeviDylan_Amazon
@Josh_Amazon
@KJ_Amazon
@Bryce_Amazon
@Jameson_Amazon
@Jim_Amazon
@Dominic_Amazon
4 yanıt
Seller_4zBzdtgCyS9EI
you have to ship out the same day you print the label and have it scanned in as received (in their hands!) by the carrier. "Carrier picked up package (scan sheet) does not count.
This has been a common issue over the last few days, something new they came up with, because selling here doesn't put enough people in a straight jacket yet
Seller_kIukTwdhvntAp
"We are reaching out to see if others have experienced a similar issue"
There have been a number of posts about it. It appears that the BOTS are in a bad mood and are not giving any lag time at all from printing labels and getting them into the shipping stream.
This was a common problem several years ago with people using "Buy Shipping" and not having the PO scan items until the next morning when the packages got to a sorting center. It looks like they MIGHT have put in a time buffer since those issues haven't been posted about for a couple years.
Maybe the buffer was removed by an angry BOT.
I have seen no responses from any MODS but I haven't really looked for a day or two.
BINGO -- "Our concern is why we received this notification at all, given that our process with Amazon Buy Shipping Services automatically confirms orders when a shipping label is purchased."
As noted above this is the issue and it has resurfaced!
Atlas_Amazon
Hello @Seller_OUcv80vNwyovN
Thank you for the information provided regarding the recent issues you have experienced with the confirmation of your shipments. I understand the messaging indicates that the account is at risk due to these concerns. I do want to offer guidance as I know it can be difficult to navigate this type of concern on this platform.
As mentioned in the thread, the information appears to indicate concerns with the scanning of your orders so I would advise on reviewing this aspect of your shipping to ensure that everything is going out correctly. I do want also want a chance to further review, so if you have any specific case IDs or order information that you would like to share, please provide it to this thread below.
Best,
Atlas
