WHAT ACTION DO I NEED TO TAKE FOR RESOLVE THIS ISSUE AS A SILVER JEWELRY SELLER ON AMAZON HANDMADE???
Amazon Handmade send this mail after 1 month. What's going on amazon handmade???
Can someone help for what specific documents is the handmade appeal team looking for? Or is there someone else I can contact?
During a recent review of products offered in the Amazon Handmade store, we determined that you may not be meeting the requirements of selling in the Handmade category. See the "Resources" section at the bottom of this message if you have questions about our policies that led to this determination.
Here is an example:
ASIN: (ASIN1) ; (ASIN2)
What actions do I need to take?
Within 5 days, please send the following information to
handmade-store-appeal-review@amazon.com
-- A detailed description of the production processes used to create the items you have listed in the Handmade category.
-- The production methods used and the specific process steps to create your items.
--> What is your design process?
--> Where are your items crafted?
--> Are you crafting the items you sell by yourself, or with others? If with others, how many people are involved? What are they responsible for? Are they family and friends that are not being paid, employees that receive a regular paycheck from you, or contractors that are responsible for some of the production? If they are contractors, what percentage of the production are they responsible for?
--> How long does it take to create an item, after it has been designed?
--> What is the final product you are creating?
--> What is the number of your employees and what are their roles?
-- The number of items you can produce in a week.
-- Three to five photos or videos that show the production process for items you intend to list. Please note that we cannot accept links to photos or videos stored in personal cloud storage sites such as Dropbox, Google Drive, or Microsoft OneDrive. Do not add archive files in ZIP or RAR format. The file formats supported are JPEG or PNG for images, and MP4 for videos.
--> Each photo or video must clearly display your business card or feature your business name or logo. For example, in the background or on an envelope, so that we can verify image authenticity. Digital watermarks or logos will not be accepted.
--> The photos or videos must be of items that you currently have listed and you must note the ASINs of those items.
-- Any additional details you would like us to know to better understand your business or craft.
We will review your information and may request additional details and respond with a decision as soon as possible.
What happens to my Amazon selling account?
If you choose not to respond to our request, or choose not to provide all of the information being requested, your Amazon selling account will continue to remain active, however, you will not be able to sell in the Handmade category. Additionally, your account and listings will be affected as follows:
-- Your listings in the Handmade category will become "Inactive" and you will need to re-list them in a different category. There is no impact to your listings outside of the Handmade category.
-- You will lose any existing product and details, such as seller reviews and "Q&As", for your Handmade listings.
-- Your "Maker Profile" will be deleted.
-- The waiver of the USD 39.99 monthly professional-selling fee will be removed and you will begin seeing this fee charged to your account on your next billing cycle. You can consider downgrading your account to an Individual selling plan to avoid a monthly fee.
