How to contact Buy Shipping UPS for a late delivery claim
We are a FBM seller and we use amazon Buy Shipping. We chose the option UPS 3 days and the actual delivery date is 10 date later than the expected delivery date. 10 days late!(which is ridiculous)
The buyer asked for a return and refund because it was delivered way too late, but how do I file a claim to ask UPS to refund me the label fee? I tried to file it on the UPS website but it says the tracking number I provided is not eligible for a claim.
How to contact Buy Shipping UPS for a late delivery claim
We are a FBM seller and we use amazon Buy Shipping. We chose the option UPS 3 days and the actual delivery date is 10 date later than the expected delivery date. 10 days late!(which is ridiculous)
The buyer asked for a return and refund because it was delivered way too late, but how do I file a claim to ask UPS to refund me the label fee? I tried to file it on the UPS website but it says the tracking number I provided is not eligible for a claim.
3 yanıt
Seller_T5mHz4lzng1AR
They also only have 'lost package' or 'broken package' option when i tried to file a claim
Seller_4zBzdtgCyS9EI
UPS will claim weather delays and those are not covered by any delivery guarantees....however
if you used amazon buy shipping AND SHIPPED ON TIME (Have an "in possession" scan) you should ask the buyer to open an A-Z claim with customer support
TaylorR_Amazon
Hi @Seller_T5mHz4lzng1AR, from UPS Shipping Services and Restrictions:
For special needs such as scheduling a pick up, inquiring about weekend services, and filing claims of loss or damage call UPS directly at 1-800-711-5914.
