Identity Verification successfully completed but Account still Deactivated
Dear Amazon Support Team,
I recently encountered an Identity Verification Violation, but I have completed all the necessary steps, including submitting my documents and attending the video verification appointment. I received the following confirmation email from your team:
"Thank you for completing your video appointment. We have completed our review and no further action is required on your part. You are now eligible to sell on Amazon.com."
However, when I try to access my seller account, it remains inactive, and I still see the following message:
"Identity Verification: Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days."
It seems like a technical issue is preventing my account from being fully activated despite having successfully completed the verification process. I kindly ask for your assistance in resolving this issue and activating my account as soon as possible.
Thank you for your time and understanding. I look forward to your prompt response.
@Roxy_Amazon @Connor_Amazon @CR_Amazon @Nano_Amazon @Levi_Dylan_Amazon
@Emet_Amazon @Atlas_Amazon
Identity Verification successfully completed but Account still Deactivated
Dear Amazon Support Team,
I recently encountered an Identity Verification Violation, but I have completed all the necessary steps, including submitting my documents and attending the video verification appointment. I received the following confirmation email from your team:
"Thank you for completing your video appointment. We have completed our review and no further action is required on your part. You are now eligible to sell on Amazon.com."
However, when I try to access my seller account, it remains inactive, and I still see the following message:
"Identity Verification: Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days."
It seems like a technical issue is preventing my account from being fully activated despite having successfully completed the verification process. I kindly ask for your assistance in resolving this issue and activating my account as soon as possible.
Thank you for your time and understanding. I look forward to your prompt response.
@Roxy_Amazon @Connor_Amazon @CR_Amazon @Nano_Amazon @Levi_Dylan_Amazon
@Emet_Amazon @Atlas_Amazon
1 yanıt
Atlas_Amazon
Hello @Seller_r6i45gnitmI14
Thank you for the information provided regarding the impact to your account from the identity verification. I understand the delay has led to the suspension, but you have received confirmation that the verification was completed. I do want to get you support, so I did work with another team to get more information on this concern. They did communicate that they were seeing the account in a normal status as of now, can you confirm whether or not you are still being impacted?
I will continue to monitor this thread for any follow up information or details that you are able to provide to us for review.
Best,
Atlas
