Shipping Settings Automation (SSA) for any negative feedback
May of our orders what should protect us from negative seller feedback is not being protected, but infact we are not. What are we doing wrong?
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon
We should be covered under the policy of Shipping Settings Automation (SSA) for any negative feedback.
2. What if my carrier doesn’t meet their delivery promise and I get negative feedback?
With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:
You shipped the orders on time
You provided valid tracking information
At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.
The order was shipped domestically.
Shipping Settings Automation (SSA) for any negative feedback
May of our orders what should protect us from negative seller feedback is not being protected, but infact we are not. What are we doing wrong?
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon
We should be covered under the policy of Shipping Settings Automation (SSA) for any negative feedback.
2. What if my carrier doesn’t meet their delivery promise and I get negative feedback?
With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:
You shipped the orders on time
You provided valid tracking information
At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.
The order was shipped domestically.
10 yanıt
Julia_Amzn
Hello @Seller_p940Jehgj1NWn,
Thank you for your post.
Can you share the IDs of the impacted orders?
Regarding the valid tracking number information, do you provide it as soon as you hand over your package to the delivery service provider?
Kind regards,
Julia.
Julia_Amzn
Hello @Seller_p940Jehgj1NWn,
The partner team has reached out to you in a new case. Please keep me informed about the outcome.
Cheers!
Seller_10OlYno8kg83G
We have activated SSA and all our listing delivery dates have been pushed to after Christmas and some onto 2nd January. This is unacceptable to Sellers aand customers who are now cancelling orders. Royal Mail Tracked 48 last posting date is not until Friday 20th yet Amazon is punishing us.
Is it because we cancelled Seller Fulfilled Prime, stopped using FBA because of increased fees and didn't want to use Amazon Shipping.
Seems a very spiteful move
Regards
