I myself sell five variant links under one parent on Amazon US. My existing product reviews, each of which is five stars, are not quite as numerous.

But I suddenly realized one day that a review had come in from another country, and it was bad. The review said "I bought a 7L, but he sent me a 3L", which caused my overall link rating to drop, and seriously affected my link sales.

I opened CASE and asked, and they said that my product was sold in other countries, and that customer reviews from other countries were updated under this link of mine, but that I had never sold in other countries and had never turned on the remote delivery service.

I looked up the source of my reviews and the bad reviews were from Mexico and the seller was "Amazon US" and I looked at the specifics of the link and his product ASIN and sizes were completely reversed for the 3L and 7L. Selling a 7L item when I own a 3L in the US.

It occurred to me because that's how my link used to look, but I've since made the change and the shipment matches without error. However, "Amazon US" followed my link and used my wrong size and listing, and then they sold it in the wrong size, resulting in a 7L sale but a 3L shipment, and the customer gave the link a bad review, which resulted in the reviews being synced to the link on my US site.

I opened a lot of CASE to inquire about their situation because of this issue, the points I was puzzled and dissatisfied with are as follows.

1, my products have never authorized Amazon to sell to other countries, they privately adopted our brand and goods sold to Mexico, and the seller is still "Amazon US".

2, I can not pursue them to sell my products, but my links and sizes were changed, but "Amazon USA" did not correct their listing in Mexico, and the sizes were wrong. This resulted in a bad review.

3, I opened a lot of CASE in the U.S. site to ask them to notify "Amazon U.S." and correct the wrong listing, but they have been shirking, saying that I should go to the Mexican site to open a CASE, and then go to ask about the situation, but there is no artificial chat channel in Mexico, and the artificial chat channel has been unable to connect. And there is no channel entrance about this issue.

4, I asked Amazon to remove the bad reviews that appeared because of their fault, but they asked me to go to community service and report the reviews as unrealistic. I went to Amazon community services and also reported the information that the review was not realistic. But it has gone unheeded and I have not been able to remove it.

5, I have spent so much time and effort over this but no one from Amazon has been able to fix it for me. There is also no channel portal to resolve this issue. I also send a lot of goods to the FBA warehouse for this product of mine, but because of the evaluation thing, it causes my sales to be blocked, and the warehouse storage capacity is piled up, which seriously affects the normal operation of my store.

6, Amazon privately follow the sale, there is a problem still need me to go step by step to check the problem point. They do not care about the experience of our sellers, always that kind of set of words to fool us, take the problem transfer transfer again. Inefficient and slow problem solving.

I've given them two solutions now.

One, Amazon either update the link to Mexico and remove the bad reviews that don't match the reality of the situation

Two, either stop selling my products to Mexico and remove the bad reviews that don't match the reality.

But can anyone tell me how I should go about it to make it work.