No setting for "expirable" and no field for "expiration date" available for a product with expiration date
I have a product with expiration date and after sending in my initial batch, I received following email: "We have observed that you [...] classified it as a non-expirable product. Based on our review, we have determined that this product is expiration-dated, has an end of shelf life, or loses effectiveness over time. To help us track the inventory and make sure customers receive items in the best possible condition, we have updated the ASIN’s expiry attributes. You can review these updates on Seller Central."
I'm afraid if I send in another batch without indicating expiration date it will be stranded or refused. I want to set my product as "expirable" but cannot find any such setting (right in screenshots). I do have this field available on another product (left in screenshots)
I have tried solving this with Amazon Help but after 8 useless AI generated answers in 6 weeks I've given up to receive any help that way.
Edit product listing:
Replenish FBA Inventory screen:
No setting for "expirable" and no field for "expiration date" available for a product with expiration date
I have a product with expiration date and after sending in my initial batch, I received following email: "We have observed that you [...] classified it as a non-expirable product. Based on our review, we have determined that this product is expiration-dated, has an end of shelf life, or loses effectiveness over time. To help us track the inventory and make sure customers receive items in the best possible condition, we have updated the ASIN’s expiry attributes. You can review these updates on Seller Central."
I'm afraid if I send in another batch without indicating expiration date it will be stranded or refused. I want to set my product as "expirable" but cannot find any such setting (right in screenshots). I do have this field available on another product (left in screenshots)
I have tried solving this with Amazon Help but after 8 useless AI generated answers in 6 weeks I've given up to receive any help that way.
Edit product listing:
Replenish FBA Inventory screen:
5 yanıt
Seller_rI7BZIczK8iAC
Did you create a case with seller support? If yes, post here the case ID otherwise no mod can assist you.
Seller_i6S8knzW6zU6Z
Hi @Seller_GdrUb6b5bj3Fs,
Have you tried updating this via flat file upload? The inventory file template for your product category should include the expiration date attributes. This might bypass the visibility issues you're seeing in the regular edit interface. If there are any underlying problems preventing the update, the processing report will help identify them.
Best regards, Michael
