Shipment address is a state I do not ship to
My product requires truck freight delivery. It is a palletized shipment of 300 pound or more. I have a couple of questions. Amazon sets the shipping cost for my product and it never covers the actual cost. At times my actual freight cost is double the amount set as the added shipping cost by Amazon. How do fix that? Second, I have just received an order to ship to AK. A state I do not ship to. That information is listed in my shipping details. How do I get that order cancelled? I messaged the buyer one day ago but no response or cancellation as of yet.
Shipment address is a state I do not ship to
My product requires truck freight delivery. It is a palletized shipment of 300 pound or more. I have a couple of questions. Amazon sets the shipping cost for my product and it never covers the actual cost. At times my actual freight cost is double the amount set as the added shipping cost by Amazon. How do fix that? Second, I have just received an order to ship to AK. A state I do not ship to. That information is listed in my shipping details. How do I get that order cancelled? I messaged the buyer one day ago but no response or cancellation as of yet.
2 yanıt
Seller_kIukTwdhvntAp
"That information is listed in my shipping details."
What you have in your shipping templates matters, NOT what you say in any 'shipping details". How do you have your templates set?
How do I get that order cancelled? "
You cancel the order and give a reason why you cancelled it. Asking a buyer to cancel it for you is a violation of policy and can get you suspended.
It sounds as if you have NOT properly set your shipping templates.
OR, you are not in the "Professional" ($40/month) plan and are unable to set templates!
