Account Deactivation Identity Verification
My account has been deactivated due to verification issues. I've provided all necessary documentation, including my identity card and bank statement clearly displaying my correct address.
After waiting for a week, I decided to ship products to the Amazon warehouse. However, system then sent an email stating that they couldn't verify my payment account. I've subsequently provided my passport (first and second pages with signature), bank statement, and utility bill, yet verification remains unsuccessful. This is a frustrating and inefficient process.
I've already invested in products that have been shipped to the Amazon warehouse, only to receive a deactivation email today.
I contacted the seller support team, but they sent me the same unsuccessful verification email that I received from the verification team. Can anyone please provide me the solution since my product is almost shipped to amazon warehouse.
Thank you.
Account Deactivation Identity Verification
My account has been deactivated due to verification issues. I've provided all necessary documentation, including my identity card and bank statement clearly displaying my correct address.
After waiting for a week, I decided to ship products to the Amazon warehouse. However, system then sent an email stating that they couldn't verify my payment account. I've subsequently provided my passport (first and second pages with signature), bank statement, and utility bill, yet verification remains unsuccessful. This is a frustrating and inefficient process.
I've already invested in products that have been shipped to the Amazon warehouse, only to receive a deactivation email today.
I contacted the seller support team, but they sent me the same unsuccessful verification email that I received from the verification team. Can anyone please provide me the solution since my product is almost shipped to amazon warehouse.
Thank you.
5 yanıt
Seller_FZYseZrZnsJRO
I’ve got the same issue for my EU accounts
Seller_ZVAz3d5lZuGid
You've learnt the hard way, unfortunately. Never send goods until your account is fully verified, as you will still be charged storage fees. You need to wait until all aspects of the account have the green verified tick.
Abella_AMZ
Hello @Seller_raJnHXIcmHIgd,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
From the post above, I understand that you have concerns related to "Verification Process".
Verification decisions are final and are based on the information and documentation that we have received from you.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
