I didn't know the customer's return information, the customer filed an A-to-Z claim, and I lost money.
To Amazon.
Hello, In response to the A-to-Z claim for order 114-2636016-9370668, I am making the following complaint.
On August 30, 2024, the customer requested a return and Amazon automatically authorized it.
After a month or so, the customer filed an A-to-Z claim. Because the refund was not made in a timely manner.
I apologize for this as I did not receive the return information from the customer and did not know he returned the package.
The customer did not tell me the logistics tracking number.
Until now, I have no idea.
I hope Amazon will review it and I can accept to give the buyer a refund, but I do not accept to credit the ODR to my account.
Thank you.
@Cade_Amazon
@Charly_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Emet_Amazon
@Joey_Amazon
@LeviDylan_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@Roberto_Amazon
@Sandy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
I didn't know the customer's return information, the customer filed an A-to-Z claim, and I lost money.
To Amazon.
Hello, In response to the A-to-Z claim for order 114-2636016-9370668, I am making the following complaint.
On August 30, 2024, the customer requested a return and Amazon automatically authorized it.
After a month or so, the customer filed an A-to-Z claim. Because the refund was not made in a timely manner.
I apologize for this as I did not receive the return information from the customer and did not know he returned the package.
The customer did not tell me the logistics tracking number.
Until now, I have no idea.
I hope Amazon will review it and I can accept to give the buyer a refund, but I do not accept to credit the ODR to my account.
Thank you.
@Cade_Amazon
@Charly_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Emet_Amazon
@Joey_Amazon
@LeviDylan_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@Roberto_Amazon
@Sandy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
2 yanıt
Seller_z3XfkorVSmnEY
Was this an FBA or FBM order?
Joey_Amazon
Hi @Seller_LtCxu1GTO9roo,
I appreciate you posting here at the forums and bringing this matter to our attention.
As you mentioned on your post, the reason for the ODR impact against your account is due to refund not happening within 7 days after you received the return from the customer.
I will share here the A to Z Claims best practices for future reference.
Sincerely,
Joey
