I’m dealing with a major issue where Amazon has cancelled our LTL shipment after we updated the freight ready date in Seller Central.

Here’s the situation:

The shipment was originally scheduled for pickup on May 23, but due to the shipment not being ready, we changed the freight ready date on May 22 to May 27 through our Seller Central account.

On May 27, we saw that the shipment was still listed as “pending pickup” in Seller Central, so we contacted Amazon support.

Amazon informed us that the shipment was cancelled, and they instructed us to recreate the shipment. However, this is not possible because the shipment is still showing as pending in our account, and we are restricted from sending in certain SKUs. We don't want to cancel the shipment and don't understand why we would need to do that. the shipment is ready to be picked up just need amazon freight to pick it up!

I’ve spent hours contacting multiple teams at Amazon, but no one has been able to resolve this issue. We just want the shipment to be picked up and for the issue to be fixed, as the cancellation is preventing us from fulfilling orders.

Shipment details:

Amazon Reference Number (ARN): 36054187781

Amazon Reference ID: 3ASE9BWS

FBA Shipment ID: FBA18X3GFCN3

Print Bill of Lading (BOL): FBA18X3GFCN3

Has anyone experienced something similar? Any advice on how to resolve this quickly? We're at a standstill, and it’s seriously affecting our ability to operate.