Hi @Seller_oiPwr6tiKMKX8,

Steve from Amazon here, thanks for reaching out. A performance notification has been sent to you today to re-schedule a video call to complete your account verification process;

• Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
• Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
• A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

• Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
• Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
• Only original documents that were submitted at the time of registration will be accepted.
• Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve