Customer lying about the postage paid on item that was returned
Hi @Simon_Amazon can you take a look at this feedback please 202-2061825-2615511 customer is lying about postage information. They say they are £14 out of pocket but they used a 48hr non tracked service which is the cheapest you can do. Special delivery costs £9 so I have no idea where £14 came from (trying to exploit me) it even said on the package "postage paid £4.79" Which I refunded them. It seems they were hoping to get more money out of me.
Customer lying about the postage paid on item that was returned
Hi @Simon_Amazon can you take a look at this feedback please 202-2061825-2615511 customer is lying about postage information. They say they are £14 out of pocket but they used a 48hr non tracked service which is the cheapest you can do. Special delivery costs £9 so I have no idea where £14 came from (trying to exploit me) it even said on the package "postage paid £4.79" Which I refunded them. It seems they were hoping to get more money out of me.
20 yanıt
Seller_ZVAz3d5lZuGid
Take a photo of the package you received back showing the postage paid, and send this to the customer as proof.
Sarah_Amzn
Hello @Seller_qcjVSJtmMNXVq,
I'm Sarah with Amazon.
Have you tried to reach out to Seller Support? If yes, could you please share the Case ID so I can see how I can assist?
Kind regards,
Sarah.
