Questions on return postage please
Hoping someone can help please:
1. when a customer return label is auto-authorised but the customer does not actually return the item/use the label am I still charged for the label? It still shows as a £2.79 charge in the return request but obviously it has not been used. I cannot afford to lose £2.79 even if the return is not sent back. I have open return requests from 50 days ago just sitting there and not sure what to do with them.
2. pre Christmas I think I saw lots of Amazon messaging about free returns. Were they offering that for marketplace sellers also, and if so I assume they pay for that, so when I charge for the return label Amazon just sucks up the cost?
Thanks
Questions on return postage please
Hoping someone can help please:
1. when a customer return label is auto-authorised but the customer does not actually return the item/use the label am I still charged for the label? It still shows as a £2.79 charge in the return request but obviously it has not been used. I cannot afford to lose £2.79 even if the return is not sent back. I have open return requests from 50 days ago just sitting there and not sure what to do with them.
2. pre Christmas I think I saw lots of Amazon messaging about free returns. Were they offering that for marketplace sellers also, and if so I assume they pay for that, so when I charge for the return label Amazon just sucks up the cost?
Thanks
6 yanıt
Seller_hOZNPw7G8FIjl
1. You are only charged for the return label when/if the item is sent back
2. I have not seen any messages about free returns - only items listed in clothing/jewellery are free returns, so cannot comment.
Angie_Amazon
Hello @Seller_PAoOCZ5pKszVP,
Regarding both of your questions:
1. You'll only be charged the £2.79 if the customer actually uses the return label - the carrier needs to scan it first.
2. As for the Christmas free returns - unless Amazon specifically told sellers about this promotion, the normal return policies would have applied to your orders. The only exception is fashion items, where free returns are mandatory.
You can find more information in the following help pages:
Prepaid returns for seller-fulfilled orders
Regards,
Angie ☄️
