Utility Bill For Verification
Hi there,
I am just facing an issue regarding utility bill verification. While creating my account, I submitted an Internet service bill, where all the data is accurate according to Amazon requirements. But all of that was just rejected from their side.
I am just confused now. What's the problem? If there's someone to guide us and resolve the issue for us, So we were able to sell and go with our business.
Thanks.
Utility Bill For Verification
Hi there,
I am just facing an issue regarding utility bill verification. While creating my account, I submitted an Internet service bill, where all the data is accurate according to Amazon requirements. But all of that was just rejected from their side.
I am just confused now. What's the problem? If there's someone to guide us and resolve the issue for us, So we were able to sell and go with our business.
Thanks.
7 yanıt
Seller_rI7BZIczK8iAC
Most probably something doesn't match EXACTLY with what you have in your settings as "Legal Entity" and "Official Registered Address". If in your settings you put "John Miller" and on the utility bill there is "Miller John": that's a mismatch.
Seller_4zBzdtgCyS9EI
Account verification
• All documents must be in the requested format and size (PDF where requested or , or image, if permitted, from scanned or photographed original, not a screenshot.
• All documents names and addresses must match exactly as entered at registration
• Every high resolution image you send must be unobstructed, including the corners, clear, clean (without shadows and smudges) and easy to read. Not tampered with, not a screen shot!
Do not circle or high light anything.
• Before you can sell, you must upload a credit card. This CANNOT be a debit, or prepaid card.
• Do not send more, or less, but exactly what you were asked for
• Always send the complete document, for example, do not send just the 1st page of a bill or statement, send the entire, complete document
• If you need a translation, make sure it is notarized and include the original
• Show both sides of your ID
• Bank or credit card statement must have bank name or logo, address and account holder's name
• Bank or credit card statement and Business License must be PDF)
• ID Expiration date and birthday must be in Gregorian calendar
• only piped utility bills are accepted, however, if you have none in your name, see instructions further down
card requirements
you must enter a credit card that will accept international charges and that has a valid billing address located in an eligible country
• Is the credit card valid/expired?
• Is there a minimum charge amount?
• Are you using a pre-paid or debit card?
• Are there bank limits or policies that prevent he charge attempt from being authorized?
• Is the card in your name and the same name as your name on the account?
• Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
• Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Accepted credit cards:
• American Express • Diners Club • Discover • JCB • MasterCard • Visa
No alternative charge methods, such as prepaid credit cards, gift certificates, checks, or online payment systems like PayPal
Utility Bill issues
(Electricity/Water/Gas/Fixed Line Broadband)
1. Clear and color scanned copy (Scan of PRINTED, mailed to you original, not downloaded copy)
2. Include ALL pages
3. Must be in English/ Chinese/ French/ German/ Italian/ Japanese/Portuguese/ Spanish, include notarized translation if in another language
4. Must be issued within the past 90 days
If your utility bill is under another person/ entity name, do submit additional documents to prove the relationship
If your utility bill is under your parents’ name, you will need to submit your parents’ passport details and your Birth Certificate to prove the relationship.
If your utility bill is under your spouse’s name, you will need to submit your spouse’s passport details and your Marriage
Certificate to prove the relationship.
If your utility bill is under your landlord’s name, you will need to submit your landlord’s passport details and your Landlord-Tenant Agreement to prove the relationship.
If your utility bill is under your corporation’s name, you will need to submit your Business License to prove the relationship.
Steve_Amazon
Hi @Seller_bNu5sNFSRvo72,
Steve from Amazon here, I know that this situation can be frustrating. To complete verification of your account, you will have to provide a utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name on it. These documents will be rejected if any other name is on it.
Please see below for additional requirements these documents must meet.
- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
- Your name and address must be visible and match the name and address that you entered in Seller Central.
- It must have been issued in the last 90 days.
- It must be a full page and unobstructed including corners.
- It must have a high definition and be clear and readable. The required information must be visible and in focus.
- It must be authentic and unaltered.
- It must not be protected with a password. You can re-upload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
- It must not be a screenshot.
- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
- It must be a PDF, JPG, PNG, or GIF file.
Please submit a document that meets these requirements and an additional review will be completed.
Thanks,
Steve
