Hi @Seller_36QmXl2OlnOYz,

Thank you for reaching out on the Seller Forums!

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

• The date of purchase/packing
• Product name
• Quantity
• A signed packing slip if you are the manufacturer with the shipment or purchase order ID
• An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

• The number of boxes in the shipment
• The total weight when picked up by the carrier
• An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

• What to do if you have a lost or delayed FBA Shipment
• Reconcile your shipment

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please send me your case IDs for this shipment and I'd be happy to take a further look!

Thanks again,

Jameson