No disbursement since Oct 2024
I am a UK seller and have been trying to get a payout since October 2024, I have contacted amazon who don't know why this has happened as I haven't changed any bank details. In an effort to retrieve the £2140 in my account I downgraded from business to individual account. Can anyone help with this issue as I am lost on what I can do next.
No disbursement since Oct 2024
I am a UK seller and have been trying to get a payout since October 2024, I have contacted amazon who don't know why this has happened as I haven't changed any bank details. In an effort to retrieve the £2140 in my account I downgraded from business to individual account. Can anyone help with this issue as I am lost on what I can do next.
18 yanıt
Seller_ZVAz3d5lZuGid
I am assuming you mean downgraded to individual selling PLAN (from professional plan), not account ? If you are registered with a Business account you cannot change to an individual ACCOUNT - the selling plan has nothing to do with receiving your disbursements. Have you checked to see if your bank account info needs re-verifying - does it have green tick ? - we all have to reverify regularly.
Seller_qEjn8GHo1tznH
@Sarah_Amzn
@Winston_Amazon
Can anyone help with this issue? I’ve had the same bank account details on Amazon since opening my plan. Disbursements stopped in October last year, and despite multiple attempts to verify my information correctly, the verification continues to fail. I don’t have the "Retry" option in settings, as I keep receiving the error code: "Internal Error – We're sorry, but we encountered an error processing your request." This is extremely frustrating and causing a lot of stress. I would greatly appreciate any assistance.
Seller_IIJIZp5waZFWB
Which bank are you using?
If the account is with an e-money institution also known as a FinTech, then is not authorized by the Prudential Regulation Authority (PRA) and technically not a bank. You will have issues as Amazon does not recognise it as it is not a bank. Revolut is good example, Revolut is not a bank, but an e-money institution.
Seller_qEjn8GHo1tznH
@Sarah_Amzn Dear Amazon Seller Support,
I am seeking urgent assistance regarding Case No: 10915154962, which has been marked as "transferred." I am trying to close my Individual Seller Account, but every response I receive is an automated request for additional business and banking information.
I have already provided my banking details three times, and I have previously received disbursements without any issues. My last disbursement was in October, yet I still have over £2400.00 in my account that I am unable to withdraw. I desperately need these funds.
To clarify, I no longer wish to keep my Individual Seller Account and simply need access to my remaining funds before closing it. However, I am continually being sent automated responses requesting business details, which do not apply to my situation.
Please escalate this matter and provide a resolution as soon as possible. I appreciate your prompt attention to this issue.
Best regards,
Sarah_Amzn
Hello @Seller_qEjn8GHo1tznH,
Thank you for posting on Forums!
This is Sarah with Amazon. I checked with the partner team and they informed me they have reached out to you (please check your Performance notifications) on March 19 and March 23, asking for additional information for your account verification.
Please continue working with them until you have your account fully verified.
Best regards,
Sarah.
