Cookware being classed as an adult product and suppressed from search

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Seller_C3ca6BX5Mq9gI

Cookware being classed as an adult product and suppressed from search

Hi

We sell a frying pan which is usually ranked in the top 3 spaces organically for the search term "frying pan"

Last week we had a couple of days with no sales, which was very unusual and we noticed that the product wasn't being shown organically, but ads were showing.

The listing is not suppressed, we have stock and there are no warnings about the product in the seller account.

We opened a case with Amazon and they told us the product has been classed as an adult product. They removed the adult tag, and the listing appeared organically again for a few hours, then disappeared from search again.

Each time we open a case to remove the adult tag, we appear organically for an hour or so, then disappear from search again. This has really impacted our sales.

We've been through the listing with a fine tooth-comb to see if there are any words, images, or backend keywords which could potentially flag the ASIN as an adult product, but we can't see anything. We are at a total loss as to what to do and Amazon Seller Support don't have any ideas.

Does anyone have any experience on how to resolve this issue?

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Spencer_Amazon

Hello @Seller_C3ca6BX5Mq9gI,

I am Spencer with Amazon.

Can you share a case ID with me? I gladly look into it for you.

Regards, Spencer

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