Account deactivated / suspended for 4 months
It seems Amazon UK doesn’t care. Our account has been suspended for almost 4 months now and no one has been able to solve this. We also have payments pending. Anyone facing this issue and can offer suggestions?
Account deactivated / suspended for 4 months
It seems Amazon UK doesn’t care. Our account has been suspended for almost 4 months now and no one has been able to solve this. We also have payments pending. Anyone facing this issue and can offer suggestions?
6 yanıt
Seller_DROodOAYHftnc
It seems that lots of sellers are facing similar situations judging by the huge number of posts here about deactivated accounts !!
The only way anyone can even try to help is for you to post the deactivation email with the reason for the suspension.
Seller_RyBiR05Djvp7V
Hello @BannerBuzzEu,
This is Amelia from Amazon to assist you.
Based on the post above, we understand you’ve concerns related to account deactivation.
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation and latest notification, so that we can guide you better.
Kindly feel free to post on the same thread for any further assistance. The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
Amelia.
Seller_FN33cyKga3XZZ
Hello @Amelia_Amazon
Please refer to the screen of the message we’ve been getting. We’ve provided the required information so many times but still no resolution.
Seller_wQ3htKyU885lu
Hello @BannerBuzzEu,
Thank you for reaching out to the Seller Forums Community.
I’m Susie from Amazon, here to assist you with your concerns.
Thank you for providing us with the requested information. However, seems like this isn’t the notification when the account has been deactivated. For us to better assist you can you provide us with the screenshot of the Notification you’ve received at the time of your account deactivation.
Also, we recommend you to speak to an Account Health Specialist via phone call for assistance. You can reach the Account Health Support Specialist via the ‘Call Me Now’ button on your Account Health Dashboard.
You can reach out to our partner team, wherein you will be able to explain your issue, and receive dedicated support.
Kindly feel free to post on the same thread for any further queries. The Forums community and I, are here to support you.
Regards,
Susie
