Performance Notifications referencing Section 3 of the Business Solutions Agreement
The Amazon Services Business Solutions Agreement is an agreement all sellers who want to sell on Amazon must agree to in order to sell in Amazon’s store. It sets out the rights and obligations for Amazon and sellers doing business in our store, and also incorporates Amazon’s selling policies that sellers should abide by throughout their time selling in our store. You can find these selling policies listed on Program Policies help page: Program Policies.
Section 3 of the BSA outlines the conditions under which Amazon may terminate a seller’s account. When Amazon terminates a seller’s account, we send the seller a notification informing them of the reasons why their account was terminated, including the specific seller policy that was violated, and what steps the seller needs to take if the seller disagrees with Amazon’s decision. In most cases, sellers can appeal an account enforcement by providing evidence that Amazon’s enforcement was incorrect, or that the seller has otherwise modified their businesses practices to address the policy violation, in order for their account to be reinstated. However, Amazon has zero tolerance for bad actors in our store. If Amazon finds evidence that a seller account has been used to engage in deceptive, fraudulent or illegal activity, we will no longer do business with that account.
If you’ve received a notification that your account is deactivated, we encourage you to refer to the performance communication to identify the issue(s) that led to account deactivation, review the relevant selling policy or policies referenced, and follow the appeal steps outlined.
Amazon is here to help. If after reviewing the performance communication you still have questions about the reasons for deactivation or what steps you need to take, please contact AHS.
Performance Notifications referencing Section 3 of the Business Solutions Agreement
The Amazon Services Business Solutions Agreement is an agreement all sellers who want to sell on Amazon must agree to in order to sell in Amazon’s store. It sets out the rights and obligations for Amazon and sellers doing business in our store, and also incorporates Amazon’s selling policies that sellers should abide by throughout their time selling in our store. You can find these selling policies listed on Program Policies help page: Program Policies.
Section 3 of the BSA outlines the conditions under which Amazon may terminate a seller’s account. When Amazon terminates a seller’s account, we send the seller a notification informing them of the reasons why their account was terminated, including the specific seller policy that was violated, and what steps the seller needs to take if the seller disagrees with Amazon’s decision. In most cases, sellers can appeal an account enforcement by providing evidence that Amazon’s enforcement was incorrect, or that the seller has otherwise modified their businesses practices to address the policy violation, in order for their account to be reinstated. However, Amazon has zero tolerance for bad actors in our store. If Amazon finds evidence that a seller account has been used to engage in deceptive, fraudulent or illegal activity, we will no longer do business with that account.
If you’ve received a notification that your account is deactivated, we encourage you to refer to the performance communication to identify the issue(s) that led to account deactivation, review the relevant selling policy or policies referenced, and follow the appeal steps outlined.
Amazon is here to help. If after reviewing the performance communication you still have questions about the reasons for deactivation or what steps you need to take, please contact AHS.
1 yanıt
Seller_E22U2n82vHlcT
A friend of mine has just opened an Amazon seller account and listed a product as FBA. Before he had even sent the products to Amazon warehouses and therefore made any sales, his account was closed due to this policy.
Amazon asked him to upload an invoice and his supplier is a supplier that is known all over the world and that I have worked with before and Amazon has accepted this supplier's invoice many times.
However, despite uploading the invoice, his account is not opened.
He also explained the situation with objections but they say "we do not have enough information to reactivate your account".
What should we do to reactivate the account and what should we do?
