Need urgent help! Women's jewelries were classified Children's Jewelry and compliance request rejected..
I have selling women's jewelry for over 10 years on Amazon. Two days ago, many of my listings were classified as "children's jewelry" and compliance documents were requested for them.
I immediately contacted Amazon seller support and was told to appeal. My appeals were rejected and I received more compliance requests for my other listings..
I called again but the rep had no clue why my listings were classified as "children's jewelry". I messaged Amazon compliance team and asking what could be done to classify my listings as "women's jewelry" and NOT "children's jewelry. Here is the response:
"Hello,
We are contacting you as you indicated the product you wish to list should not be subject to the compliance documents. We have reviewed your request and have concluded that your product is Children's Jewelry as per guidelines and subject to the compliance requirements. In order to list this product on Amazon you must submit the documents requested. This product may be removed if the compliance documents are not received. "
Case ID: 15464028131
Please help!! It's not fair to lose my selling history because of a misclassification and NOT knowing how to correct. Calling amazon moderators help!
Need urgent help! Women's jewelries were classified Children's Jewelry and compliance request rejected..
I have selling women's jewelry for over 10 years on Amazon. Two days ago, many of my listings were classified as "children's jewelry" and compliance documents were requested for them.
I immediately contacted Amazon seller support and was told to appeal. My appeals were rejected and I received more compliance requests for my other listings..
I called again but the rep had no clue why my listings were classified as "children's jewelry". I messaged Amazon compliance team and asking what could be done to classify my listings as "women's jewelry" and NOT "children's jewelry. Here is the response:
"Hello,
We are contacting you as you indicated the product you wish to list should not be subject to the compliance documents. We have reviewed your request and have concluded that your product is Children's Jewelry as per guidelines and subject to the compliance requirements. In order to list this product on Amazon you must submit the documents requested. This product may be removed if the compliance documents are not received. "
Case ID: 15464028131
Please help!! It's not fair to lose my selling history because of a misclassification and NOT knowing how to correct. Calling amazon moderators help!
9 yanıt
Seller_0rXAME9V4LQSx
there are several posts about this already. You may want to check them and see if anyone else got any answers yet.
LeviDylan_Amazon
Hello @Seller_YcQyrWkoJe6NU,
Thank you for posting here on the Forums.
From what you have shared, I see that you received a compliance request for women's jewelry that have been misidentified as children's products and you have questions about how to resolve this successfully.
So that I am able to assist you the best with this, I am engaging a Community Manager to review this situation further.
If you have any addition questions or information to provide, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_YcQyrWkoJe6NU
I would like to confirm if the issue was resolved. If you require additional assistance, let me know, and I will be pleased to look into it.
Best,
Nano
