Urgent Request for Account Reactivation
Dear Amazon Support Team,
I am writing to urgently address a critical issue regarding the suspension of my seller account on the North American marketplaces (USA, Canada, and Mexico). I have not made any sales or listed any products on these platforms.
Here are the details of the situation:
Account Suspension: On July 16th, my seller account was suspended on the North American marketplace. The reason provided for the suspension was: "We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history."
Initial Appeal: Upon receiving the suspension notice, I immediately accessed the “Account Health” page on my Amazon account. There was an option to reactivate my account, and I proceeded to submit the three requested documents for reactivation, including identity verification and address verification.
Documents Submitted: I provided the necessary documents, including my identity verification and address verification (invoice and credit card statement).
Appeal Rejection: Despite my efforts, my initial appeal was rejected.
Additional Steps Taken:
Business Address Verification: Following the rejection, I accessed the “Account Info” page and clicked on the “Business Address and Phone Number” section due to a warning displayed next to it.
Additional Documentation: On the page, I submitted a visual ID and my bank statement for verification.
Address Verification: Amazon sent a verification code to my business address. I received this code and successfully used it to verify my address. As a result, all my information should now be confirmed and validated.
Current Status: Despite completing all required steps and providing the necessary documents, my seller account remains inactive, and my appeals for reactivation have been consistently rejected.
Request: I kindly request an immediate review and correction of this situation, and for my seller account to be reactivated as soon as possible.
Thank you for your prompt attention to this matter. I look forward to your swift resolution of this issue.
Regards
Urgent Request for Account Reactivation
Dear Amazon Support Team,
I am writing to urgently address a critical issue regarding the suspension of my seller account on the North American marketplaces (USA, Canada, and Mexico). I have not made any sales or listed any products on these platforms.
Here are the details of the situation:
Account Suspension: On July 16th, my seller account was suspended on the North American marketplace. The reason provided for the suspension was: "We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history."
Initial Appeal: Upon receiving the suspension notice, I immediately accessed the “Account Health” page on my Amazon account. There was an option to reactivate my account, and I proceeded to submit the three requested documents for reactivation, including identity verification and address verification.
Documents Submitted: I provided the necessary documents, including my identity verification and address verification (invoice and credit card statement).
Appeal Rejection: Despite my efforts, my initial appeal was rejected.
Additional Steps Taken:
Business Address Verification: Following the rejection, I accessed the “Account Info” page and clicked on the “Business Address and Phone Number” section due to a warning displayed next to it.
Additional Documentation: On the page, I submitted a visual ID and my bank statement for verification.
Address Verification: Amazon sent a verification code to my business address. I received this code and successfully used it to verify my address. As a result, all my information should now be confirmed and validated.
Current Status: Despite completing all required steps and providing the necessary documents, my seller account remains inactive, and my appeals for reactivation have been consistently rejected.
Request: I kindly request an immediate review and correction of this situation, and for my seller account to be reactivated as soon as possible.
Thank you for your prompt attention to this matter. I look forward to your swift resolution of this issue.
Regards
2 yanıt
Seller_Si1R0GN813wQ1
@Steve_Amazon Can you please help me Dear Steve?
Emet_Amazon
Hello @Seller_Si1R0GN813wQ1,
Thank you for posting your concerns with your account deactivation.
Account Suspension: On July 16th, my seller account was suspended on the North American marketplace. The reason provided for the suspension was: "We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history."
Initial Appeal: Upon receiving the suspension notice, I immediately accessed the “Account Health” page on my Amazon account. There was an option to reactivate my account, and I proceeded to submit the three requested documents for reactivation, including identity verification and address verification.
Documents Submitted: I provided the necessary documents, including my identity verification and address verification (invoice and credit card statement).
Regarding these situations, you will need to ensure that you provide a valid utility bill in the account owners name and one that validates their address. You will also be required to submit a government issued photo ID including both sides in color. You can find more on our utility bill requirements on our seller identity verification help page.
You mentioned providing a bank or credit card statement, as mentioned above the account details need to reference the account owner and address on all other related documentation.
You also mentioned including invoices, this can be a requirement in these situations as the initial concern mentioned information about your listings and selling history. This will typically include invoices for all products listed, including ASIN that you have not sold. If your products are related to a branded product, we will ask that you provide a letter of authorization to confirm you are an authorized distributor for these brands.
Appeal Rejection: Despite my efforts, my initial appeal was rejected.
Can you advise what the rejection notice said? The information provided may advise on if the account is eligible for reactivation at this stage.
Business Address Verification: Following the rejection, I accessed the “Account Info” page and clicked on the “Business Address and Phone Number” section due to a warning displayed next to it.
Additional Documentation: On the page, I submitted a visual ID and my bank statement for verification.
Address Verification: Amazon sent a verification code to my business address. I received this code and successfully used it to verify my address. As a result, all my information should now be confirmed and validated.
This specific situation sounds like it was related to our INFORM process where we require you to verify or update specific details. This particular process is unrelated to the current review of the account. Can you confirm what the warning was that you mentioned displayed next to it?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
