Multiple Accounts Policy Violation
Hello dear forum residents, I came across this type of suspend yesterday. In the email I received, it says that I copied my own store. It is said that I have 2 stores in England, but such a thing is not possible. And I wrote an appeal, stating that I was ready to meet any requested information. But it is persistently said that I have a second account. And no information is given about this second account. I am told that I need to send documents, but since there is no real situation, no information is given about what I need to do to prove this and what document I need to send. I only have 1 seller account. How can I solve this problem? I haven't even made sales for about a year, all my stores are on holiday. And suddenly I am faced with such a problem. It's a really sad situation.
Multiple Accounts Policy Violation
Hello dear forum residents, I came across this type of suspend yesterday. In the email I received, it says that I copied my own store. It is said that I have 2 stores in England, but such a thing is not possible. And I wrote an appeal, stating that I was ready to meet any requested information. But it is persistently said that I have a second account. And no information is given about this second account. I am told that I need to send documents, but since there is no real situation, no information is given about what I need to do to prove this and what document I need to send. I only have 1 seller account. How can I solve this problem? I haven't even made sales for about a year, all my stores are on holiday. And suddenly I am faced with such a problem. It's a really sad situation.