Identity Verification (Reverify) NOT WORKING
Hi, Amazon Team
My account is at risk of deactivation. I am being requested to update my info in order to comply with the INFORM Consumers Act.
However, I'm unable to reverify my identity.
When I click the link "Identity Verification (Reverify)" it redirects me to the Amazon seller help page. I started a CASE already, ID 17053389961 but haven't received an update in several days.
My SELLER WALLET is also not working, apparently is under review. It provides a link to update my bussiness information, but when it is open there's no option to update the info. Not sure if this issue is related to me being unable to reverifying my indenty.
Thank you.
Identity Verification (Reverify) NOT WORKING
Hi, Amazon Team
My account is at risk of deactivation. I am being requested to update my info in order to comply with the INFORM Consumers Act.
However, I'm unable to reverify my identity.
When I click the link "Identity Verification (Reverify)" it redirects me to the Amazon seller help page. I started a CASE already, ID 17053389961 but haven't received an update in several days.
My SELLER WALLET is also not working, apparently is under review. It provides a link to update my bussiness information, but when it is open there's no option to update the info. Not sure if this issue is related to me being unable to reverifying my indenty.
Thank you.
11 yanıt
Seller_i6S8knzW6zU6Z
Hi @Seller_IAXgrm5DKk259,
Sorry to hear you're having trouble with the verification process. A few suggestions:
About the redirect issue: According to https://sellercentral.amazon.com/help/hub/reference/GG9T9WKTBG2NJST7, the verification link should appear in a banner at the top of the Seller Account Information page (Settings > Account Info). Is this the same link you tried that's redirecting you? If so, you might try clearing your browser cache and cookies or using a different browser to rule out any browser-related issues.
For the Seller Wallet problem: Check out the "I am having issues uploading additional information. Who can help?" section at https://sellercentral.amazon.com/help/hub/reference/G9VNLEJQE7FDZV73 - there's a support email address you can contact directly.
Hope this helps!
Kind regards, Michael
Seller_09CSnhMhBGtBG
Hello there, The same problem here , im from Mexico and I have the same problem with mi seller wallet and my Account ,I have had this situation since this Tuesday, I have already opened many cases and I have spoken on the phone and they all tell me the same thing to upload the information in seller central but I am tired of telling them that it does not work or there is no way to upload the information!!! This is causing me a lot of frustration and anxiety.
Levi_Dylan_Amazon
Hello @Seller_IAXgrm5DKk259,
Thank you for posting here on the forums.
I see that you have been requested to complete your identity verification to avoid account disruptions and you are facing technical issues that are preventing your from doing so. I do understand that this must be frustrating for you so I am here to take a look into this situation and provide support.
I was able to check on the status of the case you shared and after working with our partner teams I found that a review has been created on your behalf about this situation. While this review is being conducted, I suggest to continue to monitor the status of your account and if anything changes please let me know. I will be keeping an eye on this with you and once I see any updates I will let you know right away.
Please continue to utilize this thread for further support and I hope you have a great rest of the day.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_IAXgrm5DKk259
Thanks for reaching out to Amazon Forums. I've reviewed your account and can confirm it's currently active and functioning normally. The verification issue appears to have been resolved since your initial report.
If you encounter any other issues, feel free to let us know.
Nano
