The entire shipment has not been found since it was put into storage, and 6 months have passed without any progress in the investigation
Hello!
We have a shipment FBA15JK9W58S (17 boxes) that was received into Amazon warehouse on November 22, 2024, with a POD receipt.
But since December 2024, we have been contacting Amazon customer service and have opened many cases. We have been dealing with them and no one has replied where the shipment is? May I ask if there is a similar situation? May I ask what we should do? Thank you!
The entire shipment has not been found since it was put into storage, and 6 months have passed without any progress in the investigation
Hello!
We have a shipment FBA15JK9W58S (17 boxes) that was received into Amazon warehouse on November 22, 2024, with a POD receipt.
But since December 2024, we have been contacting Amazon customer service and have opened many cases. We have been dealing with them and no one has replied where the shipment is? May I ask if there is a similar situation? May I ask what we should do? Thank you!
1 yanıt
Jona_Amazon
Hi @Seller_TfR8ZNTe6Yr5w,
I'm Jona from Amazon.
Could you share the newest Case ID with me, so I could look into the issue?
Best,
Jona
