Business Address Verification – Postcard Not Arriving & Only One Attempt Left (Same Issue as Linked Thread)
Hi Amazon team,
I'm reaching out regarding a critical issue with busbusiness address verification. I’ve encountered the exact same problem as described in this thread:
🔗 https://sellercentral.amazon.com/seller-forums/discussions/t/d8d0b727-5fff-41c2-9999-95aacb6bc519
I’ve tried multiple times to complete the address verification via postcard, but it has never arrived at my location (Ukraine). Now, I’ve received a notice that Invalid Address (Please confirm if you would like to request a new postcard. Currently you have 1 more attempt(s) to request a new card and retry verification) and I have only one final verification attempt remaining.
I’ve contacted Seller Support several times but have not received a response. I’m willing and able to provide any alternative documents to verify my business address.
Please help me resolve this before my account is negatively impacted.
@April_Amazon @Emet_Amazon – I saw you’ve helped others in the same situation. Your support would mean a lot!
Thank you in advance for your time and assistance. 🙏
Business Address Verification – Postcard Not Arriving & Only One Attempt Left (Same Issue as Linked Thread)
Hi Amazon team,
I'm reaching out regarding a critical issue with busbusiness address verification. I’ve encountered the exact same problem as described in this thread:
🔗 https://sellercentral.amazon.com/seller-forums/discussions/t/d8d0b727-5fff-41c2-9999-95aacb6bc519
I’ve tried multiple times to complete the address verification via postcard, but it has never arrived at my location (Ukraine). Now, I’ve received a notice that Invalid Address (Please confirm if you would like to request a new postcard. Currently you have 1 more attempt(s) to request a new card and retry verification) and I have only one final verification attempt remaining.
I’ve contacted Seller Support several times but have not received a response. I’m willing and able to provide any alternative documents to verify my business address.
Please help me resolve this before my account is negatively impacted.
@April_Amazon @Emet_Amazon – I saw you’ve helped others in the same situation. Your support would mean a lot!
Thank you in advance for your time and assistance. 🙏
3 yanıt
Roxy_Amazon
Dear @Seller_Dva56FL7AFZP0,
Thank you for bringing this to our attention. I understand the frustration you've experienced with the postcard verification process, especially given the multiple unsuccessful attempts you've made.
I've reached out to the responsible team, and after a thorough review of your case, they've decided to initiate an Offline address verification process for you. This alternative method should help overcome the challenges you're facing.
The team has sent you a message with specific instructions for this verification process. Please check your seller account messages for these important details.
Next Steps:
As per the instructions, you'll need to attach the requested document(s) and send them to siv-inform-cn@amazon.com. This email address is specifically for handling such verification cases, ensuring your information reaches the right team.
Thank you for utilizing the Sellers Forum to address your concerns. Should you need any further clarification or if you encounter any issues while following these instructions, please don't hesitate to reach out here.
Best,
-Roxy
