video interview verification failed section 3 violation
I received an email from virtual identification a few days ago, which requested that I prove the authenticity of my inventory and provided a link to schedule a video verification appointment.
I prepared all the necessary materials and participated in the video verification. It was a real-time verification, not an appointment, and a telephone customer service representative assisted me in completing the verification.
During this verification process, the customer service representative did not ask me to show any information related to invoices at all.
I told him that our operational staff are my wife and me, and he asked to see my wife's and my ID cards, marriage certificate, business license, and other very routine information.
After the telephone verification ended, he asked me to send these four documents by email: "1.business license, 2.credit card statement, 3.bank account statement, and 4.marriage certificate." I quickly provided scanned copies.
Today, I received the email that my video verification did not pass: "We have taken this measure as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity."
I am very puzzled about what happened?
The materials I provided are all real documents issued by the government, and the customer service representative did not ask any other questions.
What is the basis for the video verification failure? The materials I provided cannot be fake, and the video verification process asked very simple and straightforward questions, all asking me to show the original real materials.
Where did the problem lie? Why was the store closed directly without explanation?
I need someone to tell me the problem so that I can proceed with an appeal.
video interview verification failed section 3 violation
I received an email from virtual identification a few days ago, which requested that I prove the authenticity of my inventory and provided a link to schedule a video verification appointment.
I prepared all the necessary materials and participated in the video verification. It was a real-time verification, not an appointment, and a telephone customer service representative assisted me in completing the verification.
During this verification process, the customer service representative did not ask me to show any information related to invoices at all.
I told him that our operational staff are my wife and me, and he asked to see my wife's and my ID cards, marriage certificate, business license, and other very routine information.
After the telephone verification ended, he asked me to send these four documents by email: "1.business license, 2.credit card statement, 3.bank account statement, and 4.marriage certificate." I quickly provided scanned copies.
Today, I received the email that my video verification did not pass: "We have taken this measure as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity."
I am very puzzled about what happened?
The materials I provided are all real documents issued by the government, and the customer service representative did not ask any other questions.
What is the basis for the video verification failure? The materials I provided cannot be fake, and the video verification process asked very simple and straightforward questions, all asking me to show the original real materials.
Where did the problem lie? Why was the store closed directly without explanation?
I need someone to tell me the problem so that I can proceed with an appeal.
12 yanıt
Seller_AUq8RRXEOAA2m
Additional information:
- I am the legal representative, and my wife is the main operator; both of us are very familiar with the store's affairs.
- After completing the telephone verification, we even directly felt that failure was impossible.
- We never engage in reselling
- All the products we list under generic brands are DIY craft kits made by ourselves, with no possibility of product infringement.
- All our performance scores are perfect, and we have not received any complaints.
- NO ASIN was listed or mentioned in the email
Seller_SJRMV3s4mNrFA
Well, now they have the information they need to open bank accounts, credit cards, apply for loans...all in your name. Pretty sure they don't ask for that information from the heads of large corporations
Seller_XOyuvhU4L6GII
I'm sorry to hear about your experience. Dealing with customer support can be incredibly frustrating especially if connected with someone overseas.
It makes me think that in the future, we might see a new platform emerge that truly values its vendors and offers a better alternative to Amazon.
Seller_HRcJa1gdGHeov
I apologize that this is happening to you. Unfortunately Amazon with their current messed up Account Health system (I would use much stronger word here but the mods would remove the post) is a very dark place. You can literally lose your account on any given day for no reason if the bots they use suspect you of something.
Section 3 is a catchall for any activity Amazon thinks is bad and they are hard to come back from. Amazon will probably not give you much information and will hide behind this stating proprietary reasons (IMHO this is completely untrue and very disingenuous).
Generally video verification calls are for supply chain checks; they want to verify you and where you get your products. Also the video call can be triggered by a bot with no complaint or obvious reason; this has been happening more recently as Amazon has amped up the bot and what it thinks is suspicious activity. Since Amazon never asked for an invoice, it appears it is about you.
The docs you gave them, what format were they in; usually PDF works well, if they think the docs were manipulated they will flag you for section 3. Also was your wife on the call and what was the general feeling of the call; I have heard people failing these if the interviewer thought you were unsure of answers.
Seller_z6yFjulfVW5j1
I'm really sorry to hear that you're going through this. We faced a similar situation with Amazon holding over $200k of our funds for more than 10 months during a verification process. It's incredibly frustrating, but hang in there. You might consider reaching out to corporate VPs on LinkedIn to explain your situation. It's been such a challenging experience that we’ve thought about writing a book about it, and we know others are dealing with the same struggles. It would be great if there were laws requiring customer service reps to genuinely assist or connect you with someone who can help. Stay strong!
Atlas_Amazon
Hello @Seller_AUq8RRXEOAA2m
Thank you for the information provided regarding what has occurred with your account. I understand that you completed video verification with our team as they were looking to verify your product authenticity. Would you be able to provide the notification you received initially?
If they were questioning the business operations, then they were looking to verify that the set up is legitimate. Was there any issues during the verification that you can recall? Have you received any new messaging?
We encourage you to utilize this thread for any future questions or updates that you might have.
Best,
Atlas
Seller_BZ76vtjeD9IKi
No one but the government has any business asking for anyone's marriage certificate. This sounds suspicious. This might have been a fraud attempt by those employees like someone said earlier. If all else fails get an attorney to write a letter to Amazon corporate asking for an explanation of this - if you can afford the expense. Sorry you are having to put up with this foolishness.
Seller_ehgcOw9XHsW5I
Same for my store.All documents provided were legitimate and unaltered. How can Amazon say the documents coming from the government are fraudulent? I also beleive the interviewers are not competent enough to do those business verifications. Mine kept on asking the "contract of the company". What does this mean? the article of associations? the contract with a publisher? The "contrqact of the company" does not exist, and he coulden't tell me exactly what document he wanted, because he probably did not know. After this: my account was deactivated for the same reasons as you, without explaination or possibility to appeal (I sent all my documents notarized many times after that) . Then asking your mariage contract is way out of line and unethical.
Seller_m5Ne8ot6YjuSy
My friend, I'm sorry you're facing this situation. That's why my account was suspended and unfortunately it still hasn't been activated. I want to know this from you: In which country is your company established? I hope you get your account back as soon as possible, have a nice day!
