Never ending cycle (Amazon Pay and Brand Registry)
So I'm trying to get brand registry to sell my products with AMZ FBA. But I cant open my brand registry as my Amazon Pay account is deactivated (at least, that is what the amazon support email team told me). But I cant reactivate my Amazon Pay account as they want documents showing my account follows "Section 2.1 and 9.1 of the Amazon Payments, Inc. Customer Agreement". Basically, I need proof of sales and whatnot on a third party website of my products. Well I dont sell on other places, hence why I sell on Amazon. So what am I supposed to do?
Never ending cycle (Amazon Pay and Brand Registry)
So I'm trying to get brand registry to sell my products with AMZ FBA. But I cant open my brand registry as my Amazon Pay account is deactivated (at least, that is what the amazon support email team told me). But I cant reactivate my Amazon Pay account as they want documents showing my account follows "Section 2.1 and 9.1 of the Amazon Payments, Inc. Customer Agreement". Basically, I need proof of sales and whatnot on a third party website of my products. Well I dont sell on other places, hence why I sell on Amazon. So what am I supposed to do?
5 yanıt
Sandy_Amazon
Hello @Seller_VUKgvVPgb3Uul
Would you provide me a seller support case on this topic so I can investigate further?
Depending on the case, I may need to reach out to a Account Health specialist team. Thank you.
Best,
Sandy
Sandy_Amazon
Hi @Seller_VUKgvVPgb3Uul
I heard back from the Amazon pay team quicker than I thought.
Good news, they looked over the appeal and reinstated your Amazon pay account. This should allow you to submit to Brand registry.
When you submit the Brand registry application, please look through the Brand Application guide since this is a very helpful step by step guide.
If you have any further questions or issues, please let me know.
Sandy
