SECTION 3 APPEALS GETTING REJECTED MULTIPLE TIMES
So I’ve been recently hit with a section 3 violation for having products with an altered expiration date. When I go to acknowledge the violation. Amazon rejects it asking for more info. However there is no way to send more info as it’s only giving me 6 boxes to check off. The other way to appeal is to send Amazon an appeal stating the deactivation was an error. My situation is a little tricky and I’m getting frustrated. I will upload pictures of the documents I received and what I’ve sent. Amazon team is requesting more info but there’s no way for me to send more. Appeals are getting rejected over and over. Tried calling customer support but they are no help. I hope this reaches a higher up.
SECTION 3 APPEALS GETTING REJECTED MULTIPLE TIMES
So I’ve been recently hit with a section 3 violation for having products with an altered expiration date. When I go to acknowledge the violation. Amazon rejects it asking for more info. However there is no way to send more info as it’s only giving me 6 boxes to check off. The other way to appeal is to send Amazon an appeal stating the deactivation was an error. My situation is a little tricky and I’m getting frustrated. I will upload pictures of the documents I received and what I’ve sent. Amazon team is requesting more info but there’s no way for me to send more. Appeals are getting rejected over and over. Tried calling customer support but they are no help. I hope this reaches a higher up.
4 yanıt
Levi_Dylan_Amazon
Hello @Seller_Affg1wt8G2G90,
Thank you for reaching out on the forums.
I see that you were deactivated for an expired product issue and you are facing difficulties with the appeal process, which has left this concern unresolved for you. I understand that the lack of support in this situation has been frustrating for you so I am here to review this and provide guidance.
I was able to work closely with our partner teams and they shared that this issue has been resolved for you today and your account has been reinstated. That is great news! Could you please confirm if you are seeing the same?
If you have any additional questions surrounding this, please reach back out there in this thread. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_Li9pNSpOecfDd
Hello hope all is well. I was also hit with this same violation. I wanted to ask to see how you went about routing this. As you have stated it is very frustrating as I am the same exact delima as you. Any help will be greatly appreciated
