Hi~

I am a seller on Amazon platform. Due to the negligence in the handover process, we failed to deal with relevant issues in a timely manner, resulting in the deactivation of our account. We have received the deactivation notice and have tried to resolve the issue through seller support.

We take this incident very seriously, and I have submitted all the required documents for verification to prove my identity and my company information. But the problem was never solved.

I am very troubled by this, as I have always strictly followed Amazon's rules and did not commit any violations. I believe this is a misunderstanding or a mistake in the system. I need an opportunity to communicate directly with Amazon to explain the details of the incident.

Our request:

🚨 1. Review our account: We kindly request the Amazon team to consider the special circumstances of this issue and give us an opportunity to restore our account.

🚨 2. Open the video verification channel for us: I want to solve this problem with video verification. So I could show the documents directly to the Amazon team and answer questions about them. Please let us know the available time, we will fully cooperate!

We believe that Amazon platform can help us solve this problem objectively and fairly, and we promise to learn a deep lesson from this, and ensure that the account is always in compliance with the operation with a more rigorous attitude and sound management. In addition, we have a stable and reliable supply chain that can strictly control the quality of our products, and we firmly believe that with the support of the Amazon platform, we are able to achieve faster business growth and create more value for consumers.

Can you give me some good suggestions or solutions?💪