Urgent Help Needed: Account Deactivation Due to Authenticity Issues
I’m reaching out to share my experience regarding the recent deactivation of my Amazon seller account. As a new seller who has invested my savings into this venture, this situation has left me feeling overwhelmed and uncertain about the future.
My account was deactivated due to authenticity concerns, despite the fact that I sourced my products from an approved supplier. I have submitted my invoice nearly 15 times, but each time it has been rejected for insufficient proof. This ongoing back-and-forth has been incredibly frustrating.
Today, I contacted my supplier, and they confirmed that Amazon hasn’t reached out to them for verification, either by phone or email. If they haven’t made contact, why is my invoice continuously being rejected? It feels like I'm caught in a cycle with no way out.
This situation is severely impacting my business. I can’t think straight, and the stress of not being able to sell my products is taking a toll on me. I’m reaching out in hopes that someone can provide guidance or assistance in getting this resolved. I want to continue my journey as a seller on Amazon, but I need help to move forward.
Thank you for taking the time to read my post. If anyone has faced a similar situation or has advice on how to navigate this, I would greatly appreciate your insights.
Urgent Help Needed: Account Deactivation Due to Authenticity Issues
I’m reaching out to share my experience regarding the recent deactivation of my Amazon seller account. As a new seller who has invested my savings into this venture, this situation has left me feeling overwhelmed and uncertain about the future.
My account was deactivated due to authenticity concerns, despite the fact that I sourced my products from an approved supplier. I have submitted my invoice nearly 15 times, but each time it has been rejected for insufficient proof. This ongoing back-and-forth has been incredibly frustrating.
Today, I contacted my supplier, and they confirmed that Amazon hasn’t reached out to them for verification, either by phone or email. If they haven’t made contact, why is my invoice continuously being rejected? It feels like I'm caught in a cycle with no way out.
This situation is severely impacting my business. I can’t think straight, and the stress of not being able to sell my products is taking a toll on me. I’m reaching out in hopes that someone can provide guidance or assistance in getting this resolved. I want to continue my journey as a seller on Amazon, but I need help to move forward.
Thank you for taking the time to read my post. If anyone has faced a similar situation or has advice on how to navigate this, I would greatly appreciate your insights.
7 yanıt
Seller_76AUwmqvSyRIM
Sorry to hear this.
Does the invoice meet all requirements? It may be being rejected by their AI bots before they even get to contacting the supplier. They rarely contact suppliers in any case. Look up what is needed in help. Good luck.
Seller_ZVAz3d5lZuGid
As above, my initial thought is does your invoice have all the details on it that Amazon require ? - , such as supplier's VAT no, full address, telephone etc.
Seller_QuM1AZgzfU9x4
In addition to the above comments, does the invoice match the info on the listing? Is it something where for example you're buying a case of 20 items but then selling them as singles? Or the brand name being different?
Simon_Amazon
Hello @Seller_nhQnEfhTdYHGh,
Here Simon from Amazon.
Do you have any updates on this topic?
What was the latest communication you received from the team?
Best,
Simon
