Help Needed – Unable to Submit Documents for Account Reactivation
Dear Amazon Support Team,
Suddenly My seller account has been deactivated due to missing information required under the INFORM Consumers Act. However, I am currently unable to submit my documents through Seller Central — the system does not allow me to upload them. Additionally, when I attempted to send an email regarding this matter, I received a response stating that it is not the correct place to submit appeals.
Could you please guide me on the correct process to submit my documents and complete the verification? I am eager to resolve this issue as soon as possible and reactivate my account.
For your reference Case ID: 17691188931, Case ID: 17678391641
Thank You.
Help Needed – Unable to Submit Documents for Account Reactivation
Dear Amazon Support Team,
Suddenly My seller account has been deactivated due to missing information required under the INFORM Consumers Act. However, I am currently unable to submit my documents through Seller Central — the system does not allow me to upload them. Additionally, when I attempted to send an email regarding this matter, I received a response stating that it is not the correct place to submit appeals.
Could you please guide me on the correct process to submit my documents and complete the verification? I am eager to resolve this issue as soon as possible and reactivate my account.
For your reference Case ID: 17691188931, Case ID: 17678391641
Thank You.
10 yanıt
Seller_FDzV2zWFDCNR0
same situation :<, how long have you been waiting for the response from Amazon Support team?
Seller_rI7BZIczK8iAC
Can you copy and paste here Amazon's email informing you about the deactivation?
CR_Amazon
Hi there @Seller_vAauKoyXvQ8gM
My name is CR and wanted to hop in here to see if I can get you some more details here.
Thank you for sharing the case #'s here as well. Please allow me some time to take a look into these cases and do a few checks on my end.
I'll return back here shortly.
CR_Amazon
CR_Amazon
@Seller_vAauKoyXvQ8gM
CR back here again. I am going to see if I can connect with the appropriate partner team to see if we can get you some additional details here.
One thing I noticed, is it appears the two cases you provided above were Account Health appeals and not direct cases with Seller Support. Have you reached out directly to Seller Support by following this link? I was able to peek at your account and can see that the documents you had initially uploaded were not accepted and it is prompting you to contact Seller Support.
CR_Amazon
