Cannot change my otp number ..
I have changed my phone number 3 weeks ago ..
and that old phone number is where I get the otp to login my account .. so since there I cannot login on my account anymore on computer because cannot receive the code .
I have open many cases , Arround 12 ..
Or they send me a link to recovery my account wich I upload the documents wait for 48 hours but never get answer …
So I don’t know what to do anymore and saw many people with same problem.
Cannot change my otp number ..
I have changed my phone number 3 weeks ago ..
and that old phone number is where I get the otp to login my account .. so since there I cannot login on my account anymore on computer because cannot receive the code .
I have open many cases , Arround 12 ..
Or they send me a link to recovery my account wich I upload the documents wait for 48 hours but never get answer …
So I don’t know what to do anymore and saw many people with same problem.
8 yanıt
Micah_Amazon
Hello @Seller_wNzsH3hCMQNT9,
Thank you for you posting into Forums. In order to better assist you, would you please provide the most recent seller support case IDs.
I would like to review and get this escalated to the correct team to help with the recovery.
Looking forward to your response.
Cheers,
Micah
Seller_qMs8lNRguzlaR
how did u solve your problem? i am facing the same problem !!