Seller needs to be debited to be eligible to file SAFE-T claim
Amazon have issued refunds for items returned that we have not supplied. Both order from the same customer. Around £1000 worth.
The case has been going on since September and Im simply not getting any proper answers from Amazon support.
Case ID: 10342332852
Order Ids: 206-7177667-5965158 & 204-1863293-3467536
Seller support are not much help and asking to to file safe-t claim which gives the below error messages
For order: 206-7177667-5965158 Seller needs to be debited to be eligible to file SAFE-T claim
For order 204-1863293-3467536- This order is not eligible for SAFE-T claim. Only VAS orders, Easy Ship orders and MFN Prepaid orders are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details.
Can Amazon please look into this and revert?
ideas Amazon
Seller needs to be debited to be eligible to file SAFE-T claim
Amazon have issued refunds for items returned that we have not supplied. Both order from the same customer. Around £1000 worth.
The case has been going on since September and Im simply not getting any proper answers from Amazon support.
Case ID: 10342332852
Order Ids: 206-7177667-5965158 & 204-1863293-3467536
Seller support are not much help and asking to to file safe-t claim which gives the below error messages
For order: 206-7177667-5965158 Seller needs to be debited to be eligible to file SAFE-T claim
For order 204-1863293-3467536- This order is not eligible for SAFE-T claim. Only VAS orders, Easy Ship orders and MFN Prepaid orders are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details.
Can Amazon please look into this and revert?
ideas Amazon
