I'm facing a critical issue with 360° images on my US marketplace listings and hoping someone can offer advice or has experienced something similar.

Issue:

• 360° images are working correctly on Amazon Canada and UK marketplaces.
• However, these same 360° images are not appearing on my product listings in the US marketplace.
• In Seller Central Image Manager, the 360° 3D model status shows as "Completed".

What I've done so far:

• Created a support case, but was told I "didn't provide enough information".
• Verified images meet requirements (they work on CA and UK sites).
• Checked that images are associated with correct ASINs.

I'd like to provide more context and clarify some points:

Image Requirements:

• The 360° images were successfully uploaded and are displaying correctly on my Canada and UK marketplace listings. This indicates that they already meet Amazon's image requirements, including the 1000-pixel minimum dimension.
• Given that these images are working on other marketplaces, it's unlikely that image specifications are the issue.

Upload Process:

• The suggestion to check Manage Inventory under Seller Central's Inventory section doesn't apply, as this option doesn't exist in my interface.
• My original 360° images were uploaded through a Seller Central support case, not through a standard upload interface.
• The only format options provided during upload were GLB and GLTF, not JPEG as mentioned in your recommendations.

Current Status:

• The images are not rejected; they show as "Completed" in my Seller Central Image Manager.
• The issue is that these completed images are not displaying on my US marketplace listing, despite being visible on CA and UK listings.

Previous Troubleshooting:

• I have already gone through basic troubleshooting steps, which is why I'm reaching out for advanced support.
• The images are associated with the correct ASINs, as evidenced by their successful display in other marketplaces.