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Seller_AN7y1CrDAvd9G

A-Z Claim denied due to USPS shipping services

We have been denied an A-Z claim because our buyer did not receive his product. We shipped via USPS using amazon shipping service.

Here are the details of tracking:

Wed, Sep 4, 2024, 2:00 PM PDT Package delayed in transit

Mon, Aug 26, 2024, 9:33 AM PDT Package left the shipper facility

We ask that somebody please help us appeal this claim since the item was clearly checked in the USPS system but never delivered.

We also have a claim open. 16035658821

41 görüntüleme
3 yanıt
Etiketler:INR (ürün teslim alınmadı), Sipariş kusurları
00
Yanıtla
user profile
Seller_AN7y1CrDAvd9G

A-Z Claim denied due to USPS shipping services

We have been denied an A-Z claim because our buyer did not receive his product. We shipped via USPS using amazon shipping service.

Here are the details of tracking:

Wed, Sep 4, 2024, 2:00 PM PDT Package delayed in transit

Mon, Aug 26, 2024, 9:33 AM PDT Package left the shipper facility

We ask that somebody please help us appeal this claim since the item was clearly checked in the USPS system but never delivered.

We also have a claim open. 16035658821

Etiketler:INR (ürün teslim alınmadı), Sipariş kusurları
00
41 görüntüleme
3 yanıt
Yanıtla
3 yanıt
user profile
Seller_nRFmxiQg4EGrw

What was your "Ship By" date? If it was before Aug 25, then the tracking doesn't show that you shipped on time and won't be covered. But if it was Aug26 or later, then you should be covered.

I'll tag a couple of mods; hopefully one can look at your case.

@KJ_Amazon@Atlas_Amazon

10
user profile
KJ_Amazon

Hello @Seller_AN7y1CrDAvd9G. Thanks for that Case ID and the shipment details.

I reviewed the Case and Claim details.

Amazon Buy Shipping protections

Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims when multiple qualifications are met, including: "the order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment."

The USPS tracking for that order currently shows:

August 26, 2024: Pre-Shipment, USPS Awaiting Item.

The Claims team bases their review on carrier first-scan information, which in this case does not show that the item was shipped.

11
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_AN7y1CrDAvd9G

A-Z Claim denied due to USPS shipping services

We have been denied an A-Z claim because our buyer did not receive his product. We shipped via USPS using amazon shipping service.

Here are the details of tracking:

Wed, Sep 4, 2024, 2:00 PM PDT Package delayed in transit

Mon, Aug 26, 2024, 9:33 AM PDT Package left the shipper facility

We ask that somebody please help us appeal this claim since the item was clearly checked in the USPS system but never delivered.

We also have a claim open. 16035658821

41 görüntüleme
3 yanıt
Etiketler:INR (ürün teslim alınmadı), Sipariş kusurları
00
Yanıtla
user profile
Seller_AN7y1CrDAvd9G

A-Z Claim denied due to USPS shipping services

We have been denied an A-Z claim because our buyer did not receive his product. We shipped via USPS using amazon shipping service.

Here are the details of tracking:

Wed, Sep 4, 2024, 2:00 PM PDT Package delayed in transit

Mon, Aug 26, 2024, 9:33 AM PDT Package left the shipper facility

We ask that somebody please help us appeal this claim since the item was clearly checked in the USPS system but never delivered.

We also have a claim open. 16035658821

Etiketler:INR (ürün teslim alınmadı), Sipariş kusurları
00
41 görüntüleme
3 yanıt
Yanıtla
user profile

A-Z Claim denied due to USPS shipping services

Seller_AN7y1CrDAvd9G tarafından yazıldı

We have been denied an A-Z claim because our buyer did not receive his product. We shipped via USPS using amazon shipping service.

Here are the details of tracking:

Wed, Sep 4, 2024, 2:00 PM PDT Package delayed in transit

Mon, Aug 26, 2024, 9:33 AM PDT Package left the shipper facility

We ask that somebody please help us appeal this claim since the item was clearly checked in the USPS system but never delivered.

We also have a claim open. 16035658821

Etiketler:INR (ürün teslim alınmadı), Sipariş kusurları
00
41 görüntüleme
3 yanıt
Yanıtla
3 yanıt
3 yanıt
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Seller_nRFmxiQg4EGrw

What was your "Ship By" date? If it was before Aug 25, then the tracking doesn't show that you shipped on time and won't be covered. But if it was Aug26 or later, then you should be covered.

I'll tag a couple of mods; hopefully one can look at your case.

@KJ_Amazon@Atlas_Amazon

10
user profile
KJ_Amazon

Hello @Seller_AN7y1CrDAvd9G. Thanks for that Case ID and the shipment details.

I reviewed the Case and Claim details.

Amazon Buy Shipping protections

Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims when multiple qualifications are met, including: "the order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment."

The USPS tracking for that order currently shows:

August 26, 2024: Pre-Shipment, USPS Awaiting Item.

The Claims team bases their review on carrier first-scan information, which in this case does not show that the item was shipped.

11
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_nRFmxiQg4EGrw

What was your "Ship By" date? If it was before Aug 25, then the tracking doesn't show that you shipped on time and won't be covered. But if it was Aug26 or later, then you should be covered.

I'll tag a couple of mods; hopefully one can look at your case.

@KJ_Amazon@Atlas_Amazon

10
user profile
Seller_nRFmxiQg4EGrw

What was your "Ship By" date? If it was before Aug 25, then the tracking doesn't show that you shipped on time and won't be covered. But if it was Aug26 or later, then you should be covered.

I'll tag a couple of mods; hopefully one can look at your case.

@KJ_Amazon@Atlas_Amazon

10
Yanıtla
user profile
KJ_Amazon

Hello @Seller_AN7y1CrDAvd9G. Thanks for that Case ID and the shipment details.

I reviewed the Case and Claim details.

Amazon Buy Shipping protections

Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims when multiple qualifications are met, including: "the order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment."

The USPS tracking for that order currently shows:

August 26, 2024: Pre-Shipment, USPS Awaiting Item.

The Claims team bases their review on carrier first-scan information, which in this case does not show that the item was shipped.

11

Hello @Seller_AN7y1CrDAvd9G. Thanks for that Case ID and the shipment details.

I reviewed the Case and Claim details.

Amazon Buy Shipping protections

Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims when multiple qualifications are met, including: "the order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment."

The USPS tracking for that order currently shows:

August 26, 2024: Pre-Shipment, USPS Awaiting Item.

The Claims team bases their review on carrier first-scan information, which in this case does not show that the item was shipped.

11
Yanıtla
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin