Account Deactivated Despite Submitting Appeals and Documents
My seller account was deactivated, and despite submitting multiple appeals and providing all requested documents, it’s still not reactivated.
I followed Amazon’s process to appeal through the Account Health section and included everything as per the instructions, such as:
A detailed Plan of Action explaining the root causes of the issue, the corrective steps we’ve taken, and the preventive measures in place.
Supporting documents like invoices, proof of shipping labels purchased from Amazon, and tracking details for recent orders.
Additionally, I’ve contacted Seller Support for guidance, and as per their directions, I resubmitted everything through the proper channels. Despite all this, the appeals keep getting rejected with feedback that the information provided is “insufficient.”
I’m at a loss because I’ve done everything asked of me and taken every possible step to address the issue and prevent it from happening again. I’m committed to maintaining compliance and running my business the right way.
I’m seeking help here to understand:
Has my appeal been properly reviewed?
If anything is still missing, what additional information or documents should I provide?
I truly appreciate the Amazon team for their support and just need clarity on how to move forward.
Thank you for your time and support.
Best regards,
Account Deactivated Despite Submitting Appeals and Documents
My seller account was deactivated, and despite submitting multiple appeals and providing all requested documents, it’s still not reactivated.
I followed Amazon’s process to appeal through the Account Health section and included everything as per the instructions, such as:
A detailed Plan of Action explaining the root causes of the issue, the corrective steps we’ve taken, and the preventive measures in place.
Supporting documents like invoices, proof of shipping labels purchased from Amazon, and tracking details for recent orders.
Additionally, I’ve contacted Seller Support for guidance, and as per their directions, I resubmitted everything through the proper channels. Despite all this, the appeals keep getting rejected with feedback that the information provided is “insufficient.”
I’m at a loss because I’ve done everything asked of me and taken every possible step to address the issue and prevent it from happening again. I’m committed to maintaining compliance and running my business the right way.
I’m seeking help here to understand:
Has my appeal been properly reviewed?
If anything is still missing, what additional information or documents should I provide?
I truly appreciate the Amazon team for their support and just need clarity on how to move forward.
Thank you for your time and support.
Best regards,
4 yanıt
Seller_4zBzdtgCyS9EI
You didn't tell us what you were suspended for, OR what you have provided.
Atlas_Amazon
Hello @Seller_rlFCMPxh4bb2a
My seller account was deactivated, and despite submitting multiple appeals and providing all requested documents, it’s still not reactivated.
Thank you for the information provided regarding the recent trouble you have experienced with our drop shipping policy. I understand that your appeal attempts have been rejected which has caused increasing concern as you try to resolve this issue. I do want to provide some insight to better assist you so that you can move forward. Generally, the requirements for drop shipping involve providing invoices and tracking details to show that you were shipping and handling all of your product through your own organization.
It is vital to show that you are the indicated seller of record on inventory that you had prior to the order being placed. Have you ensured that both your documents and your tracking information can be accurately verified? If there are any discrepancies or our team is unable to verify the information, they will not be able to proceed in the process. We cannot guarantee a resolution will be available for this type of concern if you cannot provide the details they have requested.
We do encourage you to continue to refer to this thread with any future questions or updates that you receive so we may continue to provide support.
Best,
Atlas
