suspension of our account
Subject: Request for Reactivation of Suspended Account
Dear Amazon Customer Service,
We are writing to express our concern regarding the suspension of our Amazon seller account. Our business is committed to adhering to Amazon’s policies and guidelines, and we strive to provide the best
We have carefully reviewed the reason provided for our account suspension and are ready to take the necessary steps to resolve the issue. We have all the invoices for our products, and these documents are listed
5 yanıt
Seller_j6aV3psDJBDXx
Dear Seller Performance Team,
We have recently learned that our Amazon selling account has been deactivated due to concerns about the authenticity of our listed items. We take this matter very seriously and are fully committed to complying with Amazon's policies and ensuring that our customers receive genuine products
To address this issue promptly, we have prepared the necessary invoices that verify the authenticity of our products. We request that a representative from your team contact us at your earliest convenience so that we can provide these invoices and any additional information required to resolve
We are eager to resolve this problem and resume our sales activities on Amazon as soon as possible. We value our partnership with Amazon and are committed to maintaining the highest standards of product quality and customer satisfaction.
Emet_Amazon
Hello @Seller_j6aV3psDJBDXx,
Thank you for posting your concerns with the authenticity of your listings.
We have recently learned that our Amazon selling account has been deactivated due to concerns about the authenticity of our listed items. We take this matter very seriously and are fully committed to complying with Amazon's policies and ensuring that our customers receive genuine products
To address this issue promptly, we have prepared the necessary invoices that verify the authenticity of our products. We request that a representative from your team contact us at your earliest convenience so that we can provide these invoices and any additional information required to resolve
Typically when it comes to a concern of authenticity, these will come from either amazon or customers, was this a customer complaint or just a general concern of authenticity for products you listed?
You mentioned that you were prepared to provide the necessary documents, this will include valid invoices that reflect our listed requirements in our responsible sourcing help page. We may additionally confirm your supply chain in efforts to confirm authenticity, are you sourcing from an authorized supplier? Please keep in mind if there are concerns with your supply chain and where the products were sourced, we may also require a letter of authorization from the brand.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
