We have been tracking this issue since it started in Q4 2024 - customer support began blanket-rejecting all of our reimbursement requests, claiming everything under the sun, just to kick the can down the road. We had to literally argue back-and-forth with customer support that, for example, September 10 comes BEFORE September 11.

Our guess was that this had to do with the new reimbursement policy that would take effect in late-March. And what do you know? Once the new reimbursement policy took effect, Amazon began replying to us within a day, reimbursing us in almost every case (before it would take 1-3 months just to get a reply).

How convenient. The issue? They now reimburse far less than the manufacturer cost, as in your case @Seller_FP6tNS9B4mavY. For example, we have items that cost $10 to make - their AI bot puts it at $6. We open a case and submit invoices (which must be done individually and takes a ridiculous amount of time) that show the cost is $10, and Amazon simply denies it. On what grounds, exactly, I am unsure, but clearly reality is subjective to them and the law does not apply to the big, hungry monopolist. Why even give us the illusion of fair business practice? Just tell us straight-up that we are going to be taking it on the chin.

Anyway, we are closing our doors after over a decade in FBA. It has become unprofitable and Amazons business model has become way too shady. Wishing you all the best. Looking forward to the inevitable whistleblower scandal someday.