Stuck in " Your Reserve Policy – Delivery Date + 14 Days (DD+14)" For 40 DAYS NOW
40 DAYS AGO, i receive a message " Your Reserve Policy – Delivery Date + 14 Days (DD+14),
Your sales proceeds will be delayed while we are reviewing your account. Starting today, the reserve period for all of your orders will be 14 days after the delivery date.
All the account health is GOOD !!
When the reviewing can be finished?
Case keeping reply:
Hello from Amazon Selling Partner Support,
We have contacted our internal team for information regarding your issue.
We will contact you as soon as we have an update or if we require further information.
It has been 40 days now. So desperate!
Anyone can help?
Stuck in " Your Reserve Policy – Delivery Date + 14 Days (DD+14)" For 40 DAYS NOW
40 DAYS AGO, i receive a message " Your Reserve Policy – Delivery Date + 14 Days (DD+14),
Your sales proceeds will be delayed while we are reviewing your account. Starting today, the reserve period for all of your orders will be 14 days after the delivery date.
All the account health is GOOD !!
When the reviewing can be finished?
Case keeping reply:
Hello from Amazon Selling Partner Support,
We have contacted our internal team for information regarding your issue.
We will contact you as soon as we have an update or if we require further information.
It has been 40 days now. So desperate!
Anyone can help?
1 yanıt
Connor_Amazon
Hi @Seller_y9vNibfJdcdQt
Connor from Amazon here, thank you for reaching out to us.
I understand your frustration but I am here to help. I've reviewed your account and see that our internal team is working on a solution for you via case 18011544911 - I've marked it high priority on my end, but at this time we have to wait for an update from our tech team.
Please continue to monitor the case and your e-mail inbox for more information.
Thank you for your patience, let us know if you have any other question in the meantime.
Connor
