Please Help im Seeking Assistance for Account Reactivation Due to Unintentional Errors
Hello fellow sellers,
I am reaching out to the Amazon seller community for guidance and support regarding the recent deactivation of my Amazon selling account. I received a deactivation notice from Amazon due to concerns about the authenticity of two ASINs associated with my account. Here's a brief overview of my situation and the errors I made:
Background on Deactivation:
ASIN: B0D7BH3217 | Brand: Gallery Dept
I was unaware that this was a keyword for the product listing. I assure you there was no intention to mislead or violate any brand policies.
ASIN: B0DF3D1XQK | Brand: Fear of God
This was a typographical error on my part, and I deeply regret this mistake.
Current Situation:
I am currently experiencing significant financial difficulties. My Amazon business is crucial for supporting my family, including my children, and my extended family back in Morocco. As I am not in my home country, I rely solely on this business for survival, as I face restrictions on working elsewhere.
Steps I Have Taken:
Prepared a detailed explanation for Amazon, clarifying the errors and providing supporting invoices and documentation from my supplier on AliExpress.
Committed to ensuring all future listings comply strictly with Amazon's policies.
Drafted an appeal to the Amazon Seller Performance Team, requesting account reactivation.
Request for Assistance:
If anyone has experienced a similar situation or has advice on effectively communicating with Amazon, your insights would be greatly appreciated. I am eager to resolve this issue promptly and continue my business operations.
Thank you all for your time and support. Any help or guidance would be immensely valuable during this challenging time.
Warm regards,
Please Help im Seeking Assistance for Account Reactivation Due to Unintentional Errors
Hello fellow sellers,
I am reaching out to the Amazon seller community for guidance and support regarding the recent deactivation of my Amazon selling account. I received a deactivation notice from Amazon due to concerns about the authenticity of two ASINs associated with my account. Here's a brief overview of my situation and the errors I made:
Background on Deactivation:
ASIN: B0D7BH3217 | Brand: Gallery Dept
I was unaware that this was a keyword for the product listing. I assure you there was no intention to mislead or violate any brand policies.
ASIN: B0DF3D1XQK | Brand: Fear of God
This was a typographical error on my part, and I deeply regret this mistake.
Current Situation:
I am currently experiencing significant financial difficulties. My Amazon business is crucial for supporting my family, including my children, and my extended family back in Morocco. As I am not in my home country, I rely solely on this business for survival, as I face restrictions on working elsewhere.
Steps I Have Taken:
Prepared a detailed explanation for Amazon, clarifying the errors and providing supporting invoices and documentation from my supplier on AliExpress.
Committed to ensuring all future listings comply strictly with Amazon's policies.
Drafted an appeal to the Amazon Seller Performance Team, requesting account reactivation.
Request for Assistance:
If anyone has experienced a similar situation or has advice on effectively communicating with Amazon, your insights would be greatly appreciated. I am eager to resolve this issue promptly and continue my business operations.
Thank you all for your time and support. Any help or guidance would be immensely valuable during this challenging time.
Warm regards,
5 yanıt
Seller_OvL8C4BJWiuS9
Unfortunately, invoices from AliExpress are not sufficient. Amazon does not care about your personal situation. Amazon rarely ever gives second chances. Your best bet is to prepare a short and to the point POA and se if they bite.
Seller_1pZfmFFhrJ8J8
YOU KNOW I DON'T MAKE ANY ERROR MORE THAN 4 YEARS NOW AND I WAS VERY CARFUL ABOUT MY ACCOUNT HELP AND I GIVE REFUND FOR SCAMER BUYERS WHO WANT TO KEEP ITEMS AND REFUND MONEY ONLY BECAUSE ITS THE ONLY WAY WHERE I CAN GET MONEY AND HELP MY FAMILY BUT NOW REALY ITS JUST KILLING ME BECAUSE KEYWAS TAPED BY ERROR REALLY I FEEL BAD BROTHER I HAVE TWO FAMILY AND I HAVE ADD ALL MY MONEY ON IT
Atlas_Amazon
Hello @Seller_1pZfmFFhrJ8J8
"I received a deactivation notice from Amazon due to concerns about the authenticity of two ASINs associated with my account."
Thank you for the information provided regarding the issues you have seen with your account. I understand that the account was deactivated due to the misuse of the brands on the listing. Would you be able to share the specific notification that they provided to you?
With matters of authenticity and intellectual property, our team will request an invoice and a letter of authorization. They need to be able to verify that you have the necessary supply chain documents to be listing the associated details.
"Here's a brief overview of my situation and the errors I made:"
What does your process for ensuring you have accurate listing details? Do you regularly review your listings to ensure that they are accurate?
Even if these were listing errors, our team may only be willing to accept documentation. We cannot guarantee a resolution will be available if our team does not receive valid documents.
We encourage you to continue to utilize this thread for continued support.
Best,
Atlas
