Amazon Seller Support
Why is it so bad? I don't understand the strategy from Amazon's side. Like it's horrendous and has been for 15 years.
Why don't they sort it out? We could be growing our business ten times as fast but it's just constant listings going down, brand gatings and inbound stock issues and nothing get's sorted until we grind to a halt for two months while we just chase Amazon for 8 hours a day to sort issues.
I don't get the logic Amazon???
Amazon Seller Support
Why is it so bad? I don't understand the strategy from Amazon's side. Like it's horrendous and has been for 15 years.
Why don't they sort it out? We could be growing our business ten times as fast but it's just constant listings going down, brand gatings and inbound stock issues and nothing get's sorted until we grind to a halt for two months while we just chase Amazon for 8 hours a day to sort issues.
I don't get the logic Amazon???
27 yanıt
Nikki_Amazon
Dear OhioSpec,
I'm sorry to hear you're facing frustrations with Seller Support. The Amazon platform is massive, and the scale required to support it can lead to impersonal and sometimes frustrating experiences for individual sellers.
However, Amazon does have a vested interest in the success of its seller community. The seller community can also play a valuable role by sharing knowledge and solutions through channels like Seller Forums.
We in the Seller Forums are also here to work in partnership with Seller Support and Account Health Support.
I understand you might be experiencing issues that have led to dissatisfaction with the platform. We're here to offer the necessary support and help resolve the problems causing this frustration.
To assist you better, if you wish, you could provide more details about the specific problem you're facing? That will allow us to offer more effective support.
The forum community and I are committed to supporting you. Please don't hesitate to reach out to us again if you need our help.
Thank you for using the Seller Forums.
Sincerely,
Nikki
Seller_XSqPquQH4FvW1
Amazon is too big to care.: it's not their problem, it's yours. It's very odd that they are currently running ads on the NY Times digital pages touting their help for small business.
Seller_304rkbkKjimED
@Michelle_AmazonMichelle please can you help!!!
Seller_SPqyukjiOB8bx
Seller_EWPnXa9SdQQ15
Amazon seller support is a joke.. if you finally find someone to speak with, it won't be for long..they have no idea what you're requesting help with because they don't speak English or they just leave you in the chat..
Seller_304rkbkKjimED
It's crazy. I've had to go and get medication from the doctors this morning due to the stress this is causing. It's totally unethical.
Seller_4HsL3GZbyDLea
When a monopoly company owns the politicians from both parties it is guaranteed nothing will change for the better for us third party sellers.
Seller_304rkbkKjimED
@Nikki_Amazon PLEASE PLEASE PLEASE HELP!!!
Seller_5fGFO0SkdxjDg
Seller Support new development after10 years selling here happened to me this week .
I was reprimand for pursuing a solution on lost merchandise and receiving a partial reimbursement that does not even cover the cost of the merchandise lost (which is happening too often now). Read this reply received and make your own conclusion:
Amazon
09:50 PM
08/22/2024
Hello from Amazon Selling Partner Support,
Please note, to protect sellers and customers, we decline requests that are not consistent with our policies.
If we’ve informed you that no further action will be taken on an issue, don’t seek to obtain a different outcome by reopening the case or raising it again in other cases.
Important: Our policies prohibit any activity that would interfere with our capacity to help other sellers. Examples of such activities include submitting insufficiently researched or premature requests, or submitting a large number of requests in a short time. Sellers who repeatedly engage in these activities may receive delayed support on their cases or be subject to monitoring, investigation, and account action.
Amazon may close cases or limit support if you don’t follow these guidelines:
Guidelines for contacting Selling Partner Support: https://sellercentral.amazon.com/help/hub/reference/GK3V2JYCN2P28BFX
Thanks for your cooperation and I wish you the best of luck with your sales on Amazon.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Am I satisfied with Amazon losing my products and after a long waiting period (case opened and not solve for months) /Amazon discarding my items when my Removal settings clearly indicates to return them to me and on top been told that if items were lost Amazon reimbursed only half of what is the correct amount and was always done in the past. And on top of everything receiving this response from a team leader.
Seller_CW0P5hgbsiqWX
1. Amazon Seller Support makes no money for the company. It cost the company money tp operate it. And don't think that if it were better and solved problems, more revenue for the company would be made. It won't. Amazon is satisfied with the millions of sellers who don't use seller support and are generating the company's income now.
2. Seller Support is mostly work at home employees or who work at call centers outside the USA. They get paid to respond with the limited knowledge they have. They can only state published policies centering around how things should work, and pass questions onto someone else. They are not paid based on their successful resolutions, so there is not really much incentive.
3. Seller support cannot answer questions on how to run a business, or why a seller makes no profit after following all the suggestions Support help makes. Amazon always sends sellers to visit these threads. The reason for this is other sellers can say what Amazon employees cannot say. Amazon employees have tight restrictions as to how they can answer a question. On these threads, other experienced sellers can offer viable solutions to situations far beyond what Amazon can offer.
Amazon is happy with how Seller Support operates and is not going to change.
