Store Status INACTIVE but Account Healthy
Hello. I'm trying to figure out why my store status is inactive. My account health is good. Could it be because I don't have any inventory in my store at the moment? Or that I haven't used it in quite a few months? I don't see any notifications telling me I need to do anything in addition.
Store Status INACTIVE but Account Healthy
Hello. I'm trying to figure out why my store status is inactive. My account health is good. Could it be because I don't have any inventory in my store at the moment? Or that I haven't used it in quite a few months? I don't see any notifications telling me I need to do anything in addition.
10 yanıt
Seller_OvL8C4BJWiuS9
Most likely since you haven't used it in a few months, it was set to inactive to prevent hijackers. You probably need to re-verify.
Emet_Amazon
Hello @Seller_GoMttO4LivUho,
Thank you for posting your concerns with your account being inactive.
As mentioned by @Seller_OvL8C4BJWiuS9, accounts will move to inactive after periods of being idol. You may need to complete a re-verification process to be allowed full use of the account again.
I have reached out to our community managers to follow up with you on this process, in the mean time you may want to review your account information page to ensure all of your information is updated, and if there are any requests or requirements to full them.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Josh_Amazon
Hello @Seller_GoMttO4LivUho,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account reactivation. In this case, as mentioned in the comments by @Seller_OvL8C4BJWiuS9and @Emet_Amazon, this might be due to inactivity on your account. In this case, you should have received a communication already in your Performance Notifications, with a link to reactive. Please review your Performance Notifications and follow the instructions provided.
In case you need more help, please reach out to our Seller Support team so they can help you.
Kind regards,
-Josh
