YOUR ORIGINAL PRODUCT ACCOUNT HAS BEEN SUSPENDED NIKE
My account was accidentally closed. An invoice is requested from me for a product that I have never sold before. I have never sold the product. amazon auto-rejects my answer. My account has been closed for weeks.
6 yanıt
Seller_mnKexuqpxcudz
PLEASE HELP ME TELL ME HOW TO OPEN THE ACCOUNT
Seller_Hi7wbO2Kbo6bl
You state that you "never sold the product"
If you listed on a Nike detail page, or created a Nike detail page, you are in violation whether or not you had a sale.
Did you list anything similar and use Nike as a keyword?
The other possible source of trouble is old inactive listings where the detail page has been hijacked and altered.
This would also be viewed by Amazon as attempt to sell Nike.
Do you have an avenue of appeal?
Seller_J46Ruz3VzvWCV
Post the suspension notice you received.
As @Seller_Hi7wbO2Kbo6blsays if you listed on it, then it doesn't matter if you had a sale. Amazon expects you to only list items you have and to have invoices for those items.
Post what you sent for adivce on it.
Dawn_Amazon
Hi @Seller_mnKexuqpxcudz,
This is Dawn from Amazon, thank you for using Seller Forums.
From your post, we can see that your account is currently deactivated due to authenticity (Nike brand).
You mentioned never selling the product, however, if this product was listed in your inventory at the time of the suspension/violation you may be required to provide valid invoices. When listing the product in your inventory, regardless if a sale has take place, you are listing this as an offer from your store.
In order to help you further on your query, I would like to request you to provide some more information regarding your concern. In case you have received any performance notification, please share its summary for us to provide more specific guidance.
Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/1791
Thank you @Seller_Hi7wbO2Kbo6bl and @Seller_J46Ruz3VzvWCV for sharing your insights as well.
We hope the above information is helpful. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Dawn
