NEED HELP HELP! Adult Jewelry Labeled as Children's Jewelry
My product is in the Adult Men's Earrings category and I don't know why it was classified as: Children's Jewelry" and asked for compliance documentation. I checked my detail page and A+ and found no word off children, I have been denied multiple appeals and now the link has been taken down and there are still shipments in FBA which is affecting us greatly. I have been asking the customer service team but the customer service reps have absolutely no idea why my listing is categorized as "Children's Jewelry", please Amazon moderators help!
Case ID:15717966831
Case ID:15717966831
Case ID:15703827601
6 yanıt
Seller_Ky4sZWagBw7mv
Seller_Ky4sZWagBw7mv
@Quincy_Amazon@Emet_Amazon@Rose_Amazon@Glenn_Amazon can someone please respond? We urgently need assistance. No one is providing an update on the situation. All our ASINs were previously approved by Amazon and are now restricted.
Cooper_Amazon
Good Afternoon @Seller_Ky4sZWagBw7mv,
I have escalated CASE ID 15717966831 in regards to the reinstatement of ASIN ending in 2JNH as the team has approved it and it's showing approved on your compliance dashboard as well.
I will let you know as soon as I hear back from the team regarding that ASIN. Hope you have a wonderful rest of the week and take care.
Sincerely, Cooper_Amazon
